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Converting customer value : from retention to profit
Murphy, John A. (contributor) - 2005
Persistent link: https://www.econbiz.de/10002932986
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Converting customer value : from retention to profit
Murphy, John A. (contributor) - 2006
Persistent link: https://www.econbiz.de/10004834578
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The lifebelt : the definitive guide to managing customer retention
Murphy, John - 2001
Persistent link: https://www.econbiz.de/10004775643