//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenservice"
~subject:"Service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Staat in Augenhöhe? Durch...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Service recovery
Beziehungsmarketing
24,997
Relationship marketing
24,997
Konsumentenverhalten
8,710
Consumer behaviour
8,707
Kundenzufriedenheit
5,308
Customer satisfaction
5,302
Verwaltungsreform
4,802
Dienstleistungsqualität
3,869
Service quality
3,869
Deutschland
3,576
Administrative reform
3,224
Germany
3,189
Brand management
2,521
Markenführung
2,521
Theorie
2,487
Theory
2,487
Lieferantenmanagement
2,170
Supplier relationship management
2,170
Social Web
1,981
Social web
1,981
Marketingmanagement
1,875
Marketing management
1,838
Markenimage
1,837
Brand image
1,835
Electronic Commerce
1,728
E-commerce
1,646
Online-Marketing
1,539
Internet marketing
1,520
Kundenorientierung
1,515
Kundenwert
1,470
Customer integration
1,467
Kundenintegration
1,467
Customer value
1,439
Vertrauen
1,346
Confidence
1,341
Einzelhandel
1,332
Retail trade
1,316
Brand
1,252
Markenartikel
1,237
Online-Handel
1,206
more ...
less ...
Online availability
All
Undetermined
487
Free
119
Type of publication
All
Article
876
Book / Working Paper
309
Journal
6
Type of publication (narrower categories)
All
Article in journal
779
Aufsatz in Zeitschrift
779
Aufsatz im Buch
92
Book section
92
Hochschulschrift
60
Thesis
55
Graue Literatur
32
Non-commercial literature
32
Collection of articles of several authors
31
Sammelwerk
31
Aufsatzsammlung
23
Ratgeber
19
Guidebook
18
Arbeitspapier
16
Working Paper
16
Case study
15
Fallstudie
15
Lehrbuch
11
Textbook
11
Bibliografie enthalten
9
Bibliography included
9
Handbook
9
Handbuch
9
Konferenzschrift
7
Collection of articles written by one author
3
Conference proceedings
3
Sammlung
3
Accompanied by computer file
2
Amtsdruckschrift
2
Company information
2
Conference paper
2
Elektronischer Datenträger als Beilage
2
Firmeninformation
2
Government document
2
Konferenzbeitrag
2
Aufgabensammlung
1
Elektronischer Datenträger
1
Erlebnisbericht
1
Glossar enthalten
1
Glossary included
1
more ...
less ...
Language
All
English
976
German
217
French
1
Spanish
1
Author
All
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Gouthier, Matthias
5
Lucas, Robert W.
5
Shin, Hyunju
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Cai, Ruiying
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Edvardsson, Bo
4
Georgiev, Marin
4
Larivière, Bart
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
2
Nomos Verlagsgesellschaft
2
AMACOM
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IGI Global
1
Institut für Technik der Betriebsführung
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Springer Fachmedien Wiesbaden
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
Wiley-VCH
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
42
The journal of services marketing
41
Journal of business research : JBR
40
International journal of hospitality management
32
Journal of service research
17
The service industries journal
16
Journal of service research : JSR
15
International journal of contemporary hospitality management
12
Journal of service theory and practice : JSTP
12
SpringerLink / Bücher
12
Service business
11
Journal of service theory and practice
10
Services marketing quarterly
10
Journal of the Academy of Marketing Science
9
Managing service quality : MSQ ; an international journal
9
International journal of business and economics
8
Journal of marketing
8
Journal of retailing
8
Gabler Edition Wissenschaft
7
International journal of services and operations management
7
Journal of hospitality marketing & management
7
Journal of service management
7
European journal of marketing : EJM
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Business horizons
5
European journal of marketing
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Marketing intelligence & planning
5
Marketing letters : a journal of research in marketing
5
The TQM journal : the international review of organizational improvement
5
Australasian marketing journal
4
Business process management journal
4
more ...
less ...
Source
All
ECONIS (ZBW)
1,190
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
1,191
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Kundenorientierung
und Bürgeraktivierung : der Bürger als "Prosument"
Vogel, Hans-Josef
- In:
Kurswechsel Richtung Kunde : die Praxis der …
,
(pp. 278-307)
.
1996
Persistent link: https://www.econbiz.de/10001293030
Saved in:
2
Bürgerservices : Grundlagen - Ausprägungen - Gestaltung - Potenziale
Schwabe, Gerhard
(
ed.
)
-
2011
Persistent link: https://www.econbiz.de/10010355599
Saved in:
3
Stets zu Diensten! : Märkte im Umbruch - Dienstleistungen im Durchbruch
Schmitz-Harbauer, Tobias
(
ed.
); …
-
1999
Persistent link: https://www.econbiz.de/10001354908
Saved in:
4
Neue und alte Regelsteuerung in der deutschen Arbeitsverwaltung
Schütz, Holger
- In:
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : …
,
(pp. 163-177)
.
2009
Persistent link: https://www.econbiz.de/10003882461
Saved in:
5
Customer service : a progress report
Hopkins, David S.
-
1970
Persistent link: https://www.econbiz.de/10000539669
Saved in:
6
Verbraucher- und umweltorientiertes Marketing : Spurensuche einer dialogischen Marketingethik
Hansen, Ursula
(
ed.
)
-
1995
Persistent link: https://www.econbiz.de/10000548007
Saved in:
7
Nachkaufmarketing : Kundenzufriedenheit und Kundenbindung auf Konsumgütermärkten
Jeschke, Kurt
-
1995
Persistent link: https://www.econbiz.de/10000508442
Saved in:
8
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
9
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von
Kundenorientierung
, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
10
The impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations : a case of tourist hotels in Tanzan...
Komba, Ladis
-
1997
Persistent link: https://www.econbiz.de/10000952592
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->