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~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Kundenservice
USA
Großbritannien
33,267
United Kingdom
33,074
Bibliometrics
13,585
Bibliometrie
13,515
Customer satisfaction
10,700
Kundenzufriedenheit
10,691
Service quality
6,274
Dienstleistungsqualität
6,272
Consumer behaviour
6,188
Konsumentenverhalten
6,188
Dienstleistungssektor
6,187
Service industry
6,098
United States
5,679
Relationship marketing
5,112
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4,611
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4,583
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3,227
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3,214
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2,685
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2,673
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2,274
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2,255
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2,254
Estimation
1,943
Schätzung
1,943
Customer service
1,859
Welt
1,856
World
1,853
Japan
1,628
Italien
1,509
Italy
1,503
Firm performance
1,402
Unternehmenserfolg
1,400
Comparison
1,392
Vergleich
1,389
Arbeitszufriedenheit
1,388
Job satisfaction
1,388
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Kanas, Angelos
14
Mattila, Anna S.
14
Broadberry, Stephen N.
13
Gil-Alaña, Luis A.
13
Peel, David
13
O'Mahony, Mary
12
Gustafsson, Anders
11
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Sarno, Lucio
11
Bekaert, Geert
10
Han, Heesup
10
Laband, David N.
10
Sharma, Piyush
10
Walsh, Gianfranco
10
Barnes, Donald C.
9
Beatty, Sharon E.
9
Jang, Soocheong
9
Miao, Li
9
Ark, Bart van
8
Blanpain, Roger
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
Collier, Joel E.
8
Edvardsson, Bo
8
Hughes Hallett, Andrew
8
Koedijk, Kees
8
Kugler, Peter
8
McColl-Kennedy, Janet R.
8
Taylor, Mark P.
8
Van Vaerenbergh, Yves
8
Bahmani-Oskooee, Mohsen
7
Banks, James
7
Brounen, Dirk
7
Chan, Kam C.
7
Gremler, Dwayne D.
7
Hein, Eckhard
7
Kim, Wansoo
7
Ok, Chihyung
7
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OECD
8
Economic Research Centre
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
European Conference of Ministers of Transport
3
Nomos Verlagsgesellschaft
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Bertelsmann Stiftung
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Economic Policy Research
2
Centro Formazione e Studi <Roma u.a.>
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Institute of Economic Affairs <London>
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
National Academy of Engineering
2
Round Table on Transport Economics <124, 2002, Paris>
2
Russell Sage Foundation
2
Vivento-Customer-Services <Bonn>
2
Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
Ajia Keizai Kenkyūsho <Chiba>
1
American College of Tax Counsel <University, Ala.>
1
American Marketing Association
1
Arbeitskreis Konjunktur des IWH
1
Arbetarskyddsfonden
1
Arbetslivscentrum <Stockholm>
1
Associazione fra gli Istituti Regionali di Mediocredito
1
Australian Tax Research Foundation
1
Banca d'Italia
1
Banca d'Italia / Servizio Rapporti con il Tesoro
1
Bayerisches Staatsinstitut für Hochschulforschung und Hochschulplanung
1
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Published in...
All
International journal of hospitality management
99
The journal of services marketing
90
Journal of retailing and consumer services
87
Journal of business research : JBR
84
Journal of international money and finance
64
Applied economics
63
The service industries journal
49
Journal of service research : JSR
47
The American economic review
47
Economics letters
42
Applied financial economics
38
The review of economics and statistics
38
Journal of service management
35
Services marketing quarterly
33
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
International journal of contemporary hospitality management
32
The journal of finance : the journal of the American Finance Association
31
Psychology & marketing
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of money, credit and banking : JMCB
29
Managing service quality : MSQ ; an international journal
29
Journal of macroeconomics
28
Economic modelling
27
Journal of service research
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Journal of the Academy of Marketing Science
25
Economic inquiry : journal of the Western Economic Association International
24
European economic review : EER
24
The journal of futures markets
24
International journal of services and operations management
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
Journal of hospitality marketing & management
22
The journal of real estate finance and economics
22
International review of economics & finance : IREF
21
Technological forecasting & social change : an international journal
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Academy of Management journal : AMJ
20
European journal of marketing : EJM
20
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Source
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ECONIS (ZBW)
7,406
USB Cologne (EcoSocSci)
1
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51
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51
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
52
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
53
Uncovering customer service experiences with Twitter : the case of airline industry
Misopoulos, Fotis
;
Mitic, Miljana
;
Kapoulas, Alexandros
; …
- In:
Management decision : MD
52
(
2014
)
4
,
pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
Saved in:
54
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
55
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
56
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
57
A re-examination of service standardization versus customization from the consumer's perspective
Ding, Ying
;
Keh, Hean Tat
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 16-28
Persistent link: https://www.econbiz.de/10011445604
Saved in:
58
Experiential regret in service failure : the role of service justices
Hwang, Hee-Jeong
;
Kang, Min-Jeong
;
Youn, Myoung-Kil
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011455814
Saved in:
59
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
60
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
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