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Strategy & leadership : a publication of Strategic Leadership Forum
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The origins of customer service as concept and strategy
Grossberg, Kenneth Alan
- In:
Waseda business & economic studies
47
(
2011
),
pp. 19-30
Persistent link: https://www.econbiz.de/10009613488
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Customer service is core to strategy, but it's under threat
Grossberg, Kenneth Alan
- In:
Strategy & leadership : a publication of Strategic …
43
(
2015
)
4
,
pp. 54-56
Persistent link: https://www.econbiz.de/10011407012
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