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~subject:"Kundenservice"
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The relqual scale: a measure o...
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Kundenservice
Relationship marketing
26,202
Beziehungsmarketing
25,414
Consumer behaviour
8,943
Konsumentenverhalten
8,896
Customer satisfaction
5,449
Kundenzufriedenheit
5,397
Service quality
3,928
Dienstleistungsqualität
3,905
Brand management
2,573
Markenführung
2,569
Deutschland
2,240
Germany
2,224
Theory
2,222
Theorie
2,218
Lieferantenmanagement
2,189
Supplier relationship management
2,189
Social Web
2,038
Social web
2,038
Marketingmanagement
1,920
Marketing management
1,907
Brand image
1,889
Markenimage
1,885
Electronic Commerce
1,702
E-commerce
1,653
Online-Marketing
1,581
Internet marketing
1,572
Kundenwert
1,479
Customer integration
1,455
Customer value
1,455
Kundenintegration
1,455
Vertrauen
1,380
Confidence
1,378
Einzelhandel
1,340
Retail trade
1,334
Brand
1,279
Markenartikel
1,265
Online retailing
1,247
Online-Handel
1,247
Customer service
1,140
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Undetermined
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832
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6
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Graue Literatur
29
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29
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Ratgeber
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16
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15
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11
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2
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2
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925
German
203
French
1
Spanish
1
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Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
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Harvard Graduate School of Business Administration
2
AMACOM
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IGI Global
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
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Published in...
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The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
32
International journal of hospitality management
30
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
Journal of service theory and practice
12
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
1,127
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1
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
2
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
3
The effect of stress on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
4
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
5
Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena
;
Goh, Edmund
;
Jie, Ferry
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
Saved in:
6
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
7
Zero-Migration : ein kundenorientiertes Konzept der strategischen Unternehmensführung
Stahl, Heinz K.
-
1996
Persistent link: https://www.econbiz.de/10000560787
Saved in:
8
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
9
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
10
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
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