Total customer satisfaction : lessons from 50 companies with top quality customer service
Year of publication: |
1992
|
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Authors: | Horovitz, Jacques ; Jurgens-Panak, Michele |
Publisher: |
London : Pitman |
Subject: | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
Description of contents: | Table of Contents [gbv.de] |
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Service quality : new directions in theory and practice
Rust, Roland T., (1994)
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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold, (1997)
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Service quality : new directions in theory and practice
Rust, Roland T., (1994)
- More ...
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Marktführer durch Service : Lehren aus 50 hervorragenden europäischen Unternehmen
Horovitz, Jacques, (1993)
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A dream with a deadline : turning strategy into action
Horovitz, Jacques, (2007)
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New perspectives on strategic management
Horovitz, Jacques, (1984)
- More ...