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Kundenservice
Organizational change
26,707
Organisatorischer Wandel
26,703
Arbeitsgruppe
14,428
Team
14,265
Theorie
3,641
Theory
3,628
Führungsstil
3,100
Leadership style
3,090
Strategisches Management
3,080
Innovation
3,060
Deutschland
3,010
Strategic management
2,919
Germany
2,917
Innovationsmanagement
2,575
Innovation management
2,378
Unternehmenskultur
2,190
Managers
2,176
Führungskräfte
2,175
Corporate culture
2,134
Unternehmenserfolg
1,975
Firm performance
1,935
Lernende Organisation
1,889
Learning organization
1,888
USA
1,809
United States
1,765
Wissensmanagement
1,556
Leadership
1,537
Projektmanagement
1,536
Organizational behaviour
1,532
Verhalten in Organisationen
1,532
Knowledge management
1,530
Project management
1,501
Management
1,429
Digitalisierung
1,427
Digitization
1,370
Personalführung
1,347
Erfolgsfaktor
1,305
Unternehmen
1,301
Knowledge transfer
1,293
Wissenstransfer
1,293
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34
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1
Company information
1
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1
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1
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1
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Language
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English
29
German
25
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Helmke, Stefan
7
Dangelmaier, Wilhelm
4
Uebel, Matthias
3
Lamnek, Uwe
2
Schmidt, Thomas
2
Weigand, Petra
2
Agarwal, Shivali
1
Alotaibi, Youseef
1
Arndt, Aaron D.
1
Baeck, Christoph
1
Batt, Rosemary
1
Bechtle, Christian P.
1
Biermann, Thomas
1
Bjørkli, Cato A.
1
Bolander, Willy
1
Burgdörfer, Frank
1
Calhoun, David
1
Cao, Qiqi
1
Carlzon, Jan
1
Cheng Wei Hin
1
Cheng, Shuoxin
1
Chew, Patricia Y. P.
1
Chillas, Shiona
1
Classen, Moritz
1
Cote, Joseph A.
1
Dasgupta, Gargi B.
1
Dehr, Gunter
1
Ding, Xin
1
Dobrzykowski, David D.
1
Dong, Huijuan
1
Dong, Yanan
1
Easterby-Smith, Mark
1
Ellis, Deborah
1
Ellis, Shmuel
1
Fahy, Kathryn M.
1
Filzah Md Isa
1
Freiling, Jörg
1
Fuhrmann, Michael
1
Følstad, Asbjørn
1
Gattorna, John
1
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Books on Demand GmbH <Norderstedt>
2
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Journal of service management
3
Business process management journal
2
Change Management in der Praxis : Beispiele, Methoden, Instrumente
2
International journal of retail & distribution management
2
The service industries journal
2
Edition Blickbuch Wirtschaft
1
Employee relations
1
Fallstudien in der Logistik : Praxisbeispiele aus Logistikdienstleistung, Industrie und Handel
1
Global business and organizational excellence : a review of research & best practices
1
Grundlagen des After Sales Marketing
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of enterprise network management
1
International journal of hospitality management
1
International journal of services technology and management
1
Journal for global business advancement : JGBA
1
Journal of internet commerce
1
Journal of marketing
1
Journal of service theory and practice
1
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
1
Linde international
1
Management learning : the journal for managerial and organizational learning
1
Marktorientierte Unternehmensführung : Reflexionen - Denkanstöße - Perspektiven ; Festschrift für Heribert Meffert zum 60. Geburtstag
1
Maximizing management performance and quality with service analytics
1
Neges' Management Trainer
1
Neue Entwicklungen im Dienstleistungsmarketing : [Vorträge des 8. Dienstleistungsmarketing-Workshops, der im Februar 2001 an der Universität Innsbruck veranstaltet wurde]
1
Neue Organisationsformen in Dienstleistung und Verwaltung
1
Rechnungswesen und EDV : Kundenorientierung in Industrie, Dienstleistung und Verwaltung
1
Service Value als Werttreiber : Konzepte, Messung und Steuerung
1
SpringerLink / Bücher
1
Theory of constraints handbook
1
Tourism review
1
Wissenschaftsskripten / 6
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ECONIS (ZBW)
53
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1
Temporal dynamics of situated learning in organizations
Lervik, Jon Erland
;
Fahy, Kathryn M.
;
Easterby-Smith, Mark
- In:
Management learning : the journal for managerial and …
41
(
2010
)
3
,
pp. 285-301
Persistent link: https://www.econbiz.de/10003994101
Saved in:
2
"Every man for himself" : teamwork and customer service in the hosptability industry
Richards, James
;
Chillas, Shiona
;
Marks, Abigail
- In:
Employee relations
34
(
2012
)
3
,
pp. 235-254
Persistent link: https://www.econbiz.de/10009559066
Saved in:
3
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
4
Speeding up "new products and service development" through strategic community creation : case of automaker after-sales services partners
Taifa, Nouha
;
Passiante, Giuseppina
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2115-2127
Persistent link: https://www.econbiz.de/10009620257
Saved in:
5
Does the customer matter most? : exploring strategic frontline employees’ influence of customers, the internal business team, and external business partners
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
; …
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 106-123
Persistent link: https://www.econbiz.de/10011507463
Saved in:
6
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
Saved in:
7
Organizational models for service delivery
Dasgupta, Gargi B.
;
Agarwal, Shivali
;
Sindhgatta, Renuka
- In:
Maximizing management performance and quality with …
,
(pp. 53-85)
.
2015
Persistent link: https://www.econbiz.de/10011407890
Saved in:
8
Die koordinationstheoretische Gestaltung und Bewertung alternativer Geschäftsprozesse unter Berücksichtigung des Einsatzes von Workflow Management und Workgroup Computing : dargest...
Hertweck, Matthias
-
1998
Persistent link: https://www.econbiz.de/10000991007
Saved in:
9
Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
10
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
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