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~subject:"Kundenservice"
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Kundenservice
Betriebliches Informationssystem
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Beziehungsmarketing
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Business intelligence system
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Relationship marketing
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Competitive advantage
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Hotel industry
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Hotellerie
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Managementinformationssystem
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Ressourcenorientierter Ansatz
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Piccoli, Gabriele
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Brohman, M. Kathryn
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Lui, Tsz-Wai
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Parasuraman, A.
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Bartosiak, Marcin
1
Bonaretti, Dario
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Grün, Bettina
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Marchesani, Daniele
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Martin, Patrick
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Business horizons
1
Decision sciences : DS
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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A design theory approach to building strategic network-based customer service systems
Brohman, M. Kathryn
;
Piccoli, Gabriele
;
Martin, Patrick
; …
- In:
Decision sciences : DS
40
(
2009
)
3
,
pp. 403-430
Persistent link: https://www.econbiz.de/10003885985
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2
Process completeness: strategies for aligning service systems with customers' service needs
Piccoli, Gabriele
;
Brohman, M. Kathryn
;
Watson, Richard T.
- In:
Business horizons
52
(
2009
)
4
,
pp. 367-376
Persistent link: https://www.econbiz.de/10003865701
Saved in:
3
"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
Saved in:
4
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
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