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~subject:"Kundenservice"
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Friends in need : the protecti...
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Kundenservice
Führungsstil
8
Leadership style
8
Dienstleistungsqualität
6
Emotion
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Consumer behaviour
4
Konsumentenverhalten
4
Leadership
4
Personalführung
4
Dienstleistungsmanagement
3
Führungskräfte
3
Managers
3
Service management
3
Arbeitsgruppe
2
Betriebsklima
2
Beziehungsmanagement
2
Beziehungsmarketing
2
Credibility
2
Customer service
2
Customer services
2
Dienstleistungssektor
2
Emotional labour
2
Gender
2
Geschlecht
2
Glaubwürdigkeit
2
Kundenmanagement
2
Relationship marketing
2
Service industry
2
Stress
2
Team
2
Verbraucherzufriedenheit
2
Work climate
2
Work stress
2
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
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English
2
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Yagil, Dana
2
Shultz, Tamar
1
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Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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There is no dark side of customer aggression : it's all dark
Yagil, Dana
- In:
Journal of marketing management : MM
33
(
2017
)
15/16
,
pp. 1413-1420
Persistent link: https://www.econbiz.de/10011850424
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2
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
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