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~subject:"Kundenservice"
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Kundenservice
Dienstleistung
8
Dienstleistungsqualität
8
Service quality
8
Services
8
Instandhaltung
6
Maintenance policy
6
Robot
6
Roboter
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5
Service industry
5
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4
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Consumer behaviour
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Innovationsmanagement
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Relationship marketing
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Artificial intelligence
3
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Künstliche Intelligenz
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Beziehungsmanagement
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COVID-19
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Customer satisfaction
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Deutschland
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Digitalisierung
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Digitization
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Germany
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Hospital
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Hospitality
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Krankenhaus
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Kundenorientierung
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Kundenzufriedenheit
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Lieferantenmanagement
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Paluch, Stefanie
3
Kunz, Werner H.
2
Pitardi, Valentina
2
Wirtz, Jochen
2
Holz, Heiko F.
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Jörling, Moritz
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Kies, Alexander
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Journal of service management
2
A Research Agenda for Service Marketing
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ECONIS (ZBW)
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"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
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2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
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