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Kundenservice
Relationship marketing
26,356
Beziehungsmarketing
25,681
Consumer behaviour
9,022
Konsumentenverhalten
8,989
Customer satisfaction
5,488
Kundenzufriedenheit
5,447
Service quality
3,964
Dienstleistungsqualität
3,953
Brand management
2,579
Markenführung
2,576
Deutschland
2,261
Theorie
2,230
Theory
2,225
Germany
2,223
Lieferantenmanagement
2,196
Supplier relationship management
2,195
Social Web
2,059
Social web
2,058
Brand image
1,902
Markenimage
1,898
Marketingmanagement
1,891
Marketing management
1,880
Electronic Commerce
1,711
E-commerce
1,661
Online-Marketing
1,603
Internet marketing
1,586
Kundenwert
1,491
Kundenintegration
1,478
Customer integration
1,477
Customer value
1,464
Vertrauen
1,392
Confidence
1,388
Einzelhandel
1,346
Retail trade
1,339
Brand
1,284
Markenartikel
1,271
Online-Handel
1,268
Online retailing
1,262
Customer service
1,154
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Undetermined
469
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122
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Article
846
Book / Working Paper
290
Journal
6
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Article in journal
750
Aufsatz in Zeitschrift
750
Aufsatz im Buch
91
Book section
91
Hochschulschrift
57
Thesis
52
Graue Literatur
29
Non-commercial literature
29
Collection of articles of several authors
27
Sammelwerk
27
Aufsatzsammlung
22
Ratgeber
17
Working Paper
17
Arbeitspapier
16
Guidebook
16
Case study
15
Fallstudie
15
Lehrbuch
11
Textbook
11
Handbook
9
Handbuch
9
Bibliografie enthalten
8
Bibliography included
8
Collection of articles written by one author
3
Konferenzschrift
3
Sammlung
3
Accompanied by computer file
2
Amtsdruckschrift
2
Conference paper
2
Elektronischer Datenträger als Beilage
2
Government document
2
Konferenzbeitrag
2
Aufgabensammlung
1
Company information
1
Conference proceedings
1
Elektronischer Datenträger
1
Erlebnisbericht
1
Firmeninformation
1
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1
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1
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Language
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English
940
German
203
French
1
Spanish
1
Author
All
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Chen, Jing
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
Futrell, Charles M.
3
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Harvard Graduate School of Business Administration
2
AMACOM
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IGI Global
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
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Published in...
All
The journal of services marketing
39
Journal of retailing and consumer services
35
International journal of hospitality management
33
Journal of business research : JBR
32
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
Journal of service theory and practice
12
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
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Source
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ECONIS (ZBW)
1,141
EconStor
1
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1
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1,142
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1
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
2
Zero-Migration : ein kundenorientiertes Konzept der strategischen Unternehmensführung
Stahl, Heinz K.
-
1996
Persistent link: https://www.econbiz.de/10000560787
Saved in:
3
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
4
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
5
Kundenorientierte Unternehmensführung : Kundenorientierung, Kundenzufriedenheit, Kundenbindung
Hinterhuber, Hans H.
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10000683669
Saved in:
6
Customer service : a progress report
Hopkins, David S.
-
1970
Persistent link: https://www.econbiz.de/10000539669
Saved in:
7
Relationship-Marketing
Bodenstein, Gerhard
(
ed.
);
Zühlsdorf, Anke
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10000653032
Saved in:
8
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann
(
ed.
);
Homburg, Christian
(
contributor
)
-
1998
-
3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
Saved in:
9
The ancient and rightful customs : a history of the English Customs Service
Carson, Edward
-
1972
Persistent link: https://www.econbiz.de/10000635476
Saved in:
10
Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas
-
1998
Persistent link: https://www.econbiz.de/10000674496
Saved in:
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