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~subject:"Kundenservice"
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Der Einfluss von sozialen Bezi...
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Kundenservice
Service quality
21,799
Dienstleistungsqualität
21,046
Wirtschaftsprüfung
13,668
Financial audit
13,133
Customer satisfaction
6,470
Kundenzufriedenheit
6,288
Consumer behaviour
4,427
Konsumentenverhalten
4,383
Relationship marketing
4,006
Beziehungsmarketing
3,994
Qualitätsmanagement
2,776
Jahresabschlussprüfung
2,725
Quality management
2,721
Deutschland
2,670
Financial statement audit
2,367
Germany
2,343
USA
2,343
United States
2,245
Krankenhaus
1,868
Hospital
1,851
Theorie
1,845
Theory
1,797
Corporate Governance
1,615
Health care
1,597
Corporate governance
1,580
Gesundheitsversorgung
1,570
Honorar
1,416
Fee (Remuneration)
1,407
Gesundheitswesen
1,286
Health care system
1,269
Product quality
1,248
Produktqualität
1,237
service quality
1,196
Customer service
1,185
Rechnungswesen
1,165
Accounting
1,135
Dienstleistungssektor
1,084
Service industry
1,079
Internes Kontrollsystem
906
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129
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1,002
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126
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945
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52
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52
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7
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5
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5
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4
Ratgeber
4
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3
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3
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2
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2
Accompanied by computer file
1
Bibliografie enthalten
1
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1
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1
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English
1,066
German
62
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Wirtz, Jochen
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Ye, Yijiao
5
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Brengman, Malaika
3
Bruhn, Manfred
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
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Journal of retailing and consumer services
61
International journal of hospitality management
59
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
Tourism management : research, policies, practice
11
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
International journal of quality and service sciences
9
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of production economics
5
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ECONIS (ZBW)
1,128
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1
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
2
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
3
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
4
The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
Saved in:
5
Customer behaving badly!
Ang, Lawrence
;
Koslow, Scott
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Saved in:
6
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
7
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
8
A critical evaluation of US airlines’ service quality performance : lower costs vs satisfied customers
Yayla-Kullu, Hesna Muge
;
Tansitpong, Praowpang
- In:
Journal of management and strategy : JMS
4
(
2013
)
4
,
pp. 1-11
Persistent link: https://www.econbiz.de/10010227126
Saved in:
9
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
10
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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