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Mobilität in ländlichen Räumen unter besonderer Berücksichtigung bedarfsgesteuerter Bedienformen des ÖPNV

Steinrück, Barbara; Küpper, Patrick - 2010

In der verkehrspolitischen Diskussion werden bedarfsgesteuerte Angebotsformen des öf-fentlichen Personennahverkehrs (ÖPNV) vielfach als geeignete Ergänzung des sich in nachfrageschwachen Räumen ausdünnenden traditionellen ÖPNV betrachtet, um auf den Qualitätsnachteil gegenüber dem...

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Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting

Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117

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Frontline service employee compliance with customer special requests

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Employees as active consumers of HRM : linking employees' HRM competences with their perceptions of HRM service value

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Customer response toward employees' emotional labor in service industry settings

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Finding their voice : call centre employees in a continuous service delivery context

Burgess, John; Connell, Julia; McDonnell, Anthony - In: Employee voice at work, (pp. 169-181). 2019

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Understanding the relationship between frontline employee boreout and customer orientation

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The effects of emotional labor on frontline employee creativity

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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes

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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers

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