The effects of emotional labor on frontline employee creativity
Zizhen Geng; Chao Liu and Xinmei Liu and Jie Feng
| Year of publication: |
2014
|
|---|---|
| Authors: | Geng, Zizhen ; Liu, Chao ; Liu, Xinmei ; Feng, Jie |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 26.2014, 7, p. 1046-1064
|
| Subject: | Creativity | Mediating effect | Emotional labor | Service employee | Job stress | Service industry | Frontline employee | Surface acting | Deep acting | Challenge stress | Hindrance stress | Stress | Work stress | Emotion | Kreativität | Dienstleistungssektor | Kundenservice | Customer service | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Tourismusberufe | Tourism employees | Verkaufspersonal | Salespeople |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010426096