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~subject:"Kundenservice"
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Kundenservice
Service quality
21,439
Dienstleistungsqualität
20,688
Wirtschaftsprüfung
13,485
Financial audit
12,955
Customer satisfaction
6,333
Kundenzufriedenheit
6,152
Consumer behaviour
4,308
Konsumentenverhalten
4,264
Relationship marketing
3,895
Beziehungsmarketing
3,883
Qualitätsmanagement
2,702
Quality management
2,655
USA
2,234
United States
2,174
Deutschland
2,018
Germany
1,869
Krankenhaus
1,805
Hospital
1,791
Theorie
1,748
Theory
1,701
Health care
1,553
Gesundheitsversorgung
1,526
Corporate Governance
1,468
Jahresabschlussprüfung
1,467
Corporate governance
1,447
Financial statement audit
1,390
Honorar
1,381
Fee (Remuneration)
1,374
Gesundheitswesen
1,252
Health care system
1,235
Product quality
1,209
Produktqualität
1,198
service quality
1,170
Customer service
1,161
Rechnungswesen
1,056
Dienstleistungssektor
1,055
Service industry
1,050
Accounting
1,038
Internes Kontrollsystem
846
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Undetermined
571
Free
122
Type of publication
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Article
978
Book / Working Paper
126
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Article in journal
921
Aufsatz in Zeitschrift
921
Aufsatz im Buch
52
Book section
52
Hochschulschrift
30
Thesis
21
Graue Literatur
15
Non-commercial literature
15
Case study
9
Fallstudie
9
Collection of articles of several authors
8
Sammelwerk
8
Arbeitspapier
7
Working Paper
7
Collection of articles written by one author
5
Sammlung
5
Guidebook
4
Ratgeber
4
Aufsatzsammlung
3
Konferenzschrift
3
Conference paper
2
Konferenzbeitrag
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
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English
1,042
German
62
Author
All
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ye, Yijiao
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
Brengman, Malaika
3
Bruhn, Manfred
3
Büttgen, Marion
3
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Published in...
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Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of productivity and quality management : IJPQM
5
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ECONIS (ZBW)
1,104
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1
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1
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
2
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
3
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
4
The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
Saved in:
5
Customer behaving badly!
Ang, Lawrence
;
Koslow, Scott
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Saved in:
6
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
7
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
8
A critical evaluation of US airlines’ service quality performance : lower costs vs satisfied customers
Yayla-Kullu, Hesna Muge
;
Tansitpong, Praowpang
- In:
Journal of management and strategy : JMS
4
(
2013
)
4
,
pp. 1-11
Persistent link: https://www.econbiz.de/10010227126
Saved in:
9
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
10
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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