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~subject:"Kundenservice"
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Romanian consumer profile of P...
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Kundenservice
Kundenbindung
1,687
Relationship marketing
1,559
Beziehungsmarketing
1,486
Consumer behaviour
1,089
Customer satisfaction
1,070
Customer retention
1,066
Customer loyalty
1,052
Konsumentenverhalten
983
Kundenzufriedenheit
821
Service quality
561
Dienstleistungsqualität
516
customer loyalty
499
Deutschland
279
Germany
261
customer satisfaction
208
Marketing
180
Brand management
177
Markenführung
171
Kundenmanagement
163
Theorie
144
Theory
144
Marketingmanagement
142
Electronic Commerce
141
Beziehungsmanagement
135
Marketing management
135
Retail trade
130
Customer service
128
Einzelhandel
127
customer retention
126
Bank
118
Brand image
114
Social Web
114
Social web
114
Vertrauen
112
Lieferantenmanagement
111
Supplier relationship management
111
Confidence
109
E-commerce
109
Markenimage
107
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Online availability
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Undetermined
50
Free
15
Type of publication
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Article
71
Book / Working Paper
41
Type of publication (narrower categories)
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Article in journal
67
Aufsatz in Zeitschrift
67
Hochschulschrift
12
Thesis
9
Collection of articles of several authors
6
Sammelwerk
6
Guidebook
5
Ratgeber
5
Aufsatz im Buch
4
Book section
4
Graue Literatur
3
Konferenzschrift
3
Non-commercial literature
3
Aufsatzsammlung
2
Bibliografie enthalten
1
Bibliography included
1
Case study
1
Collection of articles written by one author
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Sammlung
1
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Language
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English
82
German
32
Author
All
Sickel, Christian
4
Limbeck, Martin
3
Pepels, Werner
3
Gouthier, Matthias
2
Hyken, Shep
2
Martin, Isabel
2
Mensah, Samuel N-A
2
Moon, Shawn D.
2
Moongela, Hilma
2
Müller-Hagedorn, Lothar
2
Nazeri, Ali
2
Rinne, Leena
2
Rogers, Sandy
2
Aa, Zanna van der
1
Adeola, Ogechi
1
Adom, Kwame
1
Afaq, Anam
1
Agyinasare, Charles
1
Ahmad, Hassan
1
Al-nassar, Bilal Ali Yaseen
1
Alhakimi, Wail
1
Ali, Fayaz
1
Almechatt, Mohammed Amine
1
Amartes, Abednego Feehi Okoe
1
Ambrose, Maureen
1
Ammann, Paul
1
Amos, Clinton
1
Anwar, M. Khorshed
1
Aziz, Khurram
1
Baker, Melissa A.
1
Balinado, Justine Roy
1
Bauer, Hans H.
1
Baumbach, Michael
1
Beeler, Lisa L.
1
Bendriouch, Fatima Zahra
1
Berger, Roland
1
Bertheau, Nikolas
1
Biernat, Monica
1
Bloemer, Johanna M.
1
Bohrer, Laura
1
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
GABAL-Verlag GmbH
1
Nomos Verlagsgesellschaft
1
Published in...
All
SpringerLink / Bücher
6
Journal of retailing and consumer services
4
Springer eBook Collection / Business and Economics
3
The TQM journal : the international review of organizational improvement
3
Cogent business & management
2
Journal of contemporary management : JMC
2
Journal of hospitality marketing & management
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
Zukunft im Handel : Studien für die Praxis
2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Business Analytics
1
Business and Economic Research : BER
1
Business process management journal
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Dutch journal of finance and management
1
Edition Logistik
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Global business and finance review
1
Grundlagen des After Sales Marketing
1
Hamburger Schriften zur Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of business and economics
1
International journal of business information systems : IJBIS
1
International journal of contemporary hospitality management
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation : IJLEG
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International journal of retail and distribution management
1
International journal of services and operations management : IJSOM
1
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ECONIS (ZBW)
112
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1
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
2
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
3
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
4
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
5
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
6
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
7
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
8
A non-parametric efficiency measure incorporating perceived airline service levels and profitability
Merkert, Rico
;
Pearson, James
- In:
Journal of transport economics & policy : JTEP
49
(
2015
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10011304740
Saved in:
9
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
10
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
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