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Value and customer service management
Flint, Daniel J.; Gammelgaard, Britta - In: Handbook of global supply chain management, (pp. 51-63). 2007
Persistent link: https://www.econbiz.de/10003393874
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Demand and supply integration : a conceptual framework of value creation through knowledge management
Esper, Terry L.; Ellinger, Alexander E.; Stank, Theodore P. - In: Journal of the Academy of Marketing Science 38 (2010) 1, pp. 5-18
Persistent link: https://www.econbiz.de/10003965740
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Customer value anticipation, customer satisfaction and loyalty : an empirical examination
Flint, Daniel J.; Blocker, Christopher P.; Boutin Jr., … - In: Industrial marketing management : the international … 40 (2011) 2, pp. 219-230
Persistent link: https://www.econbiz.de/10008934051
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Proactive customer orientation and its role for creating customer value in global markets
Blocker, Christopher P.; Flint, Daniel J.; Myers, Matthew B. - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 216-233
Persistent link: https://www.econbiz.de/10009012596