Value and customer service management
Year of publication: |
2007
|
---|---|
Authors: | Flint, Daniel J. ; Gammelgaard, Britta |
Published in: |
Handbook of global supply chain management. - Thousand Oaks, Calif. [u.a.] : Sage, ISBN 1-4129-1805-7. - 2007, p. 51-63
|
Subject: | Kundenservice | Customer service | USA | United States | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value |
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