Narrow search
Showing 1 - 5 of 5
Cover Image
Building an organizational culture when delivering commercial experiences : the leaders' perspective
Eriksson, Maria; Ingelsson, Pernilla - In: International journal of quality and service sciences 8 (2016) 2, pp. 229-244
Persistent link: https://www.econbiz.de/10011587135
Cover Image
Measuring customer value in commercial experiences
Eriksson, Maria; Bäckström, Ingela; Ingelsson, Pernilla; … - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Cover Image
Why is it suddenly so easy to change?
Lilja, Johan; Richardsson, Daniel - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 334-348
Persistent link: https://www.econbiz.de/10011400710
Cover Image
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter; Lilja, Johan - In: The TQM journal : the international review of … 26 (2014) 6, pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
Cover Image
Key enabling factors for organizational ambidexterity in the public sector
Palm, Klas; Lilja, Johan - In: International journal of quality and service sciences 9 (2017) 1, pp. 2-20
Persistent link: https://www.econbiz.de/10011650497