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~subject:"Kundenzufriedenheit"
~subject:"Supplier relationship management"
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Kundenzufriedenheit
Supplier relationship management
Organizational change
26,935
Organisatorischer Wandel
26,698
Relationship marketing
26,444
Beziehungsmarketing
25,655
Organizational behaviour
10,092
Verhalten in Organisationen
9,602
Consumer behaviour
9,221
Konsumentenverhalten
9,170
Customer satisfaction
5,574
Theorie
4,969
Theory
4,959
Deutschland
4,919
Germany
4,789
Service quality
4,086
Dienstleistungsqualität
4,061
Strategisches Management
3,740
Strategic management
3,439
Innovation
3,257
Unternehmenskultur
3,089
Führungsstil
3,033
Corporate culture
3,015
Leadership style
3,015
Innovationsmanagement
2,685
Brand management
2,669
USA
2,663
Markenführung
2,660
United States
2,568
Lieferantenmanagement
2,451
Innovation management
2,426
Arbeitsverhalten
2,417
Work behaviour
2,415
Social Web
2,276
Social web
2,276
Unternehmenserfolg
2,139
Management
2,106
Firm performance
2,070
Electronic Commerce
2,039
Unternehmen
2,015
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Online availability
All
Undetermined
3,405
Free
1,136
Type of publication
All
Article
6,288
Book / Working Paper
1,382
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,728
Aufsatz in Zeitschrift
5,728
Aufsatz im Buch
518
Book section
518
Hochschulschrift
283
Thesis
236
Graue Literatur
203
Non-commercial literature
203
Arbeitspapier
124
Working Paper
124
Collection of articles of several authors
99
Sammelwerk
99
Aufsatzsammlung
86
Case study
83
Fallstudie
83
Conference paper
55
Konferenzbeitrag
55
Bibliografie enthalten
32
Bibliography included
32
Guidebook
23
Handbook
23
Handbuch
23
Ratgeber
23
Lehrbuch
21
Textbook
18
Konferenzschrift
11
Conference proceedings
9
Reprint
9
Collection of articles written by one author
8
Sammlung
8
Elektronischer Datenträger
6
Festschrift
4
Mikroform
4
Bibliografie
3
CD-ROM, DVD
3
Fallstudiensammlung
3
Glossar enthalten
3
Glossary included
3
Systematic review
3
Übersichtsarbeit
3
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English
6,870
German
806
Polish
4
French
3
Italian
2
Dutch
1
Portuguese
1
Romanian
1
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Author
All
Homburg, Christian
35
Han, Heesup
33
Svensson, Göran
29
Bruhn, Manfred
25
Mattila, Anna S.
22
Gil Saura, Irene
20
Prentice, Catherine
19
Casidy, Riza
15
Mittal, Vikas
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Quach, Sara
14
Stock-Homburg, Ruth
14
Wong, IpKin Anthony
14
Ahlert, Dieter
13
Bilgihan, Anil
13
Kleinaltenkamp, Michael
13
Usman, Osly
13
Balaji, M. S.
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
Klaus, Philipp
12
Kumar, V.
12
Mostert, Pierre
12
Rather, Raouf Ahmad
12
Thaichon, Park
12
Bang, Nguyen
11
Blut, Markus
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
McColl-Kennedy, Janet R.
11
Roberts-Lombard, Mornay
11
So, Kevin Kam Fung
11
Wieseke, Jan
11
Barnes, Donald C.
10
Bauer, Hans H.
10
Edvardsson, Bo
10
Grégoire, Yany
10
Krafft, Manfred
10
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Institution
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Springer Fachmedien Wiesbaden
5
Fördergesellschaft Marketing an der Universität Augsburg
3
IGI Global
3
Bundesvereinigung Logistik
2
Deutsche Gesellschaft für Logistik
2
Harvard Graduate School of Business Administration
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
A. T. Kearney GmbH <Berlin>
1
AMACOM
1
Center for Service Excellence
1
Conference Board
1
Cranfield School of Management
1
Deutscher Industrie- und Handelskammertag
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
ESCP-EAP European School of Management
1
Eric Cuvillier <Firma>
1
Erich-Schmidt-Verlag
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Freie Universität Berlin / Ostasiatisches Seminar
1
INSEAD
1
Institut für Wirtschaftsanalyse und Kommunikation Dr. Helmut Becker <München>
1
International Conference on Services Management <North Cyprus)>
1
Kassel University Press GmbH
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-operation and Development
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
Tartu Ülikool
1
Technische Universität Dresden
1
Universität Bamberg <1979-1988>
1
Universität Rostock
1
Universität St. Gallen
1
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Published in...
All
Journal of retailing and consumer services
267
Industrial marketing management : the international journal for industrial and high-tech firms
256
Journal of business research : JBR
226
International journal of hospitality management
154
The journal of business & industrial marketing
134
The journal of services marketing
124
The service industries journal
74
Journal of hospitality marketing & management
67
Journal of travel and tourism marketing
61
Tourism management : research, policies, practice
59
Journal of strategic marketing
58
International journal of contemporary hospitality management
56
Journal of the Academy of Marketing Science
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
Services marketing quarterly
52
Journal of service research : JSR
49
Service business
49
Journal of service management
44
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
43
Asia Pacific journal of marketing and logistics
42
Journal of business-to-business marketing
41
Journal of marketing
41
The international journal of bank marketing : IJBM
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
International journal of electronic customer relationship management : IJECRM
35
The TQM journal : the international review of organizational improvement
35
Psychology & marketing
34
SpringerLink / Bücher
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
30
Journal of service research
30
European journal of marketing : EJM
29
International journal of electronic marketing and retailing : IJEMR
29
Total quality management & business excellence
29
Journal of retailing
28
Marketing intelligence & planning
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Gabler Edition Wissenschaft
24
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Source
All
ECONIS (ZBW)
7,674
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1
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1
Managerial sensemaking of interaction within business relationships : a cultural perspective
Ivanova-Gongne, Maria
;
Torkkeli, Lasse
- In:
European management journal
31
(
2013
)
6
,
pp. 717-727
Persistent link: https://www.econbiz.de/10010234759
Saved in:
2
Positive chair-CEO work relationships : micro-relational foundations of organizational capabilities
Srour, Yossef
;
Shefer, Natalie
;
Carmeli, Abraham
- In:
Long range planning : LRP ; international journal of …
55
(
2022
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013271824
Saved in:
3
Developing a new theory of frontline manufacturer-retailer relationships for consumer packaged goods
Zondag, Marcel M.
;
Brink, Kyle E.
- In:
Journal of business-to-business marketing
22
(
2015
)
4
,
pp. 313-331
Persistent link: https://www.econbiz.de/10011432746
Saved in:
4
The value creation scale of supplier-distibutor relationship in international markets
Lai, Chi-Shiun
;
Chan, Delphine Ya-Chu
;
Yang, Chin-Fang
; …
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10010532063
Saved in:
5
Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.
;
Powers, Thomas L.
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
Saved in:
6
Business relationship process management as company dynamic capability improving relationship portfolio
Mitrega, Maciej
;
Pfajfar, Gregor
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 193-203
Persistent link: https://www.econbiz.de/10011286958
Saved in:
7
Continuing the evolution of the selling process : a multi-level perspective
Borg, Susanne Wiatr
;
Young, Louise
- In:
Industrial marketing management : the international …
43
(
2014
)
4
,
pp. 543-552
Persistent link: https://www.econbiz.de/10010386460
Saved in:
8
From conflict to crisis in collaborative NPD
Lynch, Patrick
;
O'Toole, Thomas
;
Biemans, Wim
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1145-1153
Persistent link: https://www.econbiz.de/10010365171
Saved in:
9
The importance of key supplier relationship management in supply chains
Teller, Christoph
;
Kotzab, Herbert
;
Grant, David B.
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011552654
Saved in:
10
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
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