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Kundenbindung in der Luftfahrtindustrie : zentrale Einflussgrößen und wettbewerbsökonomische Bewertung
Diegmüller, Timo - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003731564
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Perceptions of deception : making sense of responses to employee deceit
Jehn, Karen A.; Scott, Elizabeth D. - In: Journal of business ethics : JOBE 80 (2008) 2, pp. 327-347
Persistent link: https://www.econbiz.de/10003732257
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A study of the airline boarding problem
Nyquist, David C.; McFadden, Kathleen L. - In: Journal of air transport management 14 (2008) 4, pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
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Enough is enough! : or is it? ; factors that impact switching intentions in extended travel service transactions
Coulter, Keith S. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 144-155
Persistent link: https://www.econbiz.de/10003863488
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A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon; Babbar, Sunil; Kaighobadi, Mehdi - In: International journal of production economics 120 (2009) 2, pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
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Airline customer satisfaction and loyalty: impact of in-flight service quality
An, Myungsook; Noh, Yonghwi - In: Service business : an international journal 3 (2009) 3, pp. 293-307
Persistent link: https://www.econbiz.de/10003869784
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Survey results from airlines that use revenue management software systems
Weatherford, Larry R. - In: Journal of revenue and pricing management 8 (2009) 4, pp. 323-329
Persistent link: https://www.econbiz.de/10003870001
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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Looking beyond the runway : airlines innovating with best practices while facing realities
Taneja, Nawal K. - 2010
Persistent link: https://www.econbiz.de/10008667741
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An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805
Persistent link: https://www.econbiz.de/10003952666