Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent business & management 9 (2022) 1, pp. 1-23
contexts such as Zambia are under-researched, limiting the generalisability of prior research conclusions. Hence, the purpose … satisfaction during COVID-19 pandemic restrictions in the under-researched context of Zambia. Based on a quantitative correlational … design, primary sample data were collected using a structured questionnaire from 314 bank customers from two of Zambia …
