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Brand loyalty among Norwegian car owners

Jørgensen, Finn; Mathisen, Terje Andreas; Pedersen, Hassa - In: Journal of retailing and consumer services 31 (2016), pp. 256-264

Persistent link: https://www.econbiz.de/10011528702

Perception of Passengers about Auto Services in Agartala

Deb, Rajat - 2016

The study examines the perception of the respondents about auto services in Agartala. It obtained primary data from 200 passengers consisting of 120 men and rest women from the selected twenty auto routes of Agartala using quota and convenient sampling technique through schedule and personal...

Persistent link: https://www.econbiz.de/10012978409

First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry

Kim, Seontaik; Kim, Insin; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 118-140

Persistent link: https://www.econbiz.de/10011484678

Compensatory solution : can it save a company from a service failure?

Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97

Persistent link: https://www.econbiz.de/10011486830

Customers' continuance intention regarding mobile service providers : a status quo bias perspective

Khedhaouria, Anis; Thurik, Adriaan R.; Gurau, Calin; … - In: Journal of global information management : an official … 24 (2016) 4, pp. 1-21

Persistent link: https://www.econbiz.de/10011623471

Exploration of factors influencing body image satisfaction and purchase intent : millennial females

Rieke, Sara Emma; Fowler, Deborah Clay; Chang, Hyo Jung; … - In: Journal of fashion marketing and management 20 (2016) 2, pp. 208-229

Persistent link: https://www.econbiz.de/10011575486

An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives

Lee, Dong Hwan - In: Psychology & marketing 32 (2015) 1, pp. 49-64

Persistent link: https://www.econbiz.de/10011287639

Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives

Brockhaus, Sebastian; Amos, Clinton; Fawcett, Amydee M.; … - In: Journal of marketing theory and practice 25 (2017) 4, pp. 396-420

Persistent link: https://www.econbiz.de/10011771059

Consumer search of multiple information sources and its impact on consumer price satisfaction

Jang, Sungha; Prasad, Ashutosh; Ratchford, Brian Thomas - In: Journal of interactive marketing : a quarterly … 40 (2017), pp. 24-40

Persistent link: https://www.econbiz.de/10011777301

Does customer satisfaction have directional predictability for U.S. discretionary spending?

Baghestani, Hamid; Williams, Paul - In: Applied economics 49 (2017) 54, pp. 5504-5511

Persistent link: https://www.econbiz.de/10011845192

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