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Gender, store satisfaction and antecedents : a case study of a grocery store

Helgesen, Øyvind; Nesset, Erik - In: The journal of consumer marketing 27 (2010) 2/3, pp. 114-126

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Brand loyalty among Norwegian car owners

Jørgensen, Finn; Mathisen, Terje Andreas; Pedersen, Hassa - In: Journal of retailing and consumer services 31 (2016), pp. 256-264

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Angling destination loyalty : a structural model approach of freshwater anglers in Trysil, Norway

Stensland, Stian; Mehmetoglu, Mehmet; Liberg, Åste Sætre - In: Scandinavian journal of hospitality and tourism 21 (2021) 4, pp. 407-421

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An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...

Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013

Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone...

Persistent link: https://www.econbiz.de/10010209350

Improving service quality through customer journey analysis

Halvorsrud, Ragnhild; Lvale, Knut; Følstad, Asbjørn - In: Journal of service theory and practice : JSTP 26 (2016) 6, pp. 840-867

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Determinants and effects of mobile service customization : an empirical study of A2P SMS adoption

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Will you miss me if I am leaving? : unexpected market withdrawal of Norwegian joy and customer satisfaction

Chen, Yang; Wang, Tao; Zhu, Sihang; Lian, Peng - In: Tourism management : research, policies, practice 76 (2020), pp. 1-9

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Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?

Peng, Xianghui; Scott, Rebecca; Prybutok, Victor; … - In: Operations management research : OMR ; advancing … 7 (2014) 3/4, pp. 63-76

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Impact of customer's emotions on online purchase intention and impulsive buying of luxury cosmetic products mediated by perceived service quality

Golalizadeh, Fatemeh; Ranjbarian, Bahram; Ansari, Azarnoosh - In: Journal of global fashion marketing : JGfM 14 (2023) 4, pp. 468-488

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Customers' savings rate and share of wallet : the moderating role of religion and ethnicity/immigrant generation vis-à-vis attitude as mediator

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