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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
20,641
Dienstleistungsqualität
20,625
Immobilienpreis
13,463
Real estate price
13,222
Schule
11,382
School
7,704
Customer satisfaction
6,165
USA
4,845
Konsumentenverhalten
4,841
Consumer behaviour
4,831
United States
4,643
Hedonischer Preisindex
4,254
Hedonic price index
4,193
Theorie
4,149
Theory
4,063
Großbritannien
3,953
Beziehungsmarketing
3,854
Relationship marketing
3,845
London
3,805
Immobilienmarkt
3,568
Real estate market
3,501
United Kingdom
3,118
Wohnungsmarkt
3,028
Schätzung
3,000
Housing market
2,997
Estimation
2,926
Qualitätsmanagement
2,568
Quality management
2,509
Wirtschaftsprüfung
2,441
Financial audit
2,435
Deutschland
2,260
Bildungsniveau
1,911
Educational achievement
1,870
Krankenhaus
1,816
Hospital
1,799
Germany
1,739
Produktqualität
1,575
Product quality
1,570
Bildungsverhalten
1,568
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Undetermined
2,854
Free
1,068
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Article
5,385
Book / Working Paper
757
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Article in journal
5,225
Aufsatz in Zeitschrift
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Aufsatz im Buch
148
Book section
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Graue Literatur
69
Non-commercial literature
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Conference paper
54
Konferenzbeitrag
54
Hochschulschrift
52
Working Paper
46
Arbeitspapier
44
Thesis
32
Case study
24
Fallstudie
24
Collection of articles of several authors
16
Sammelwerk
16
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
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2
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2
Bibliography
1
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1
Forschungsbericht
1
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1
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1
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1
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1
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English
6,022
German
120
French
1
Italian
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Assaker, Guy
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Kim, Woo Gon
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
143
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
100
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Journal of air transport management
65
Tourism management : research, policies, practice
63
The TQM journal : the international review of organizational improvement
62
Service business
61
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
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Source
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ECONIS (ZBW)
6,134
EconStor
5
OLC EcoSci
3
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1
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1
Service quality evaluation in the
school
of physical education and sports : an empirical investigation of students' perception
Yildiz, Suleyman M.
- In:
Total quality management & business excellence : an …
25
(
2014
)
1
,
pp. 80-94
Persistent link: https://www.econbiz.de/10010234657
Saved in:
2
The influence of recent hotel amenities and green practices on guests' price premium and revisit intention
Kim, Woo Gon
;
Li, Jun
;
Han, Jin Soo
;
Kim, Yunkyong
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
3
,
pp. 577-593
Persistent link: https://www.econbiz.de/10011702499
Saved in:
3
Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel services and its effects on perceived value, loyalty and switching barriers
Santouridis, Ilias
;
Krikoni, Eirini
- In:
International journal of technology marketing : IJTMkt
11
(
2016
)
3
,
pp. 301-318
Persistent link: https://www.econbiz.de/10011628238
Saved in:
4
Development of an integrated conceptual framework for electronic hedonic service quality (e-HSQ) : an exploratory study
Shatnawi, Tamather
- In:
Journal of internet commerce
18
(
2019
)
4
,
pp. 395-427
Persistent link: https://www.econbiz.de/10012179602
Saved in:
5
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
6
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
7
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
8
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
9
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
10
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
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