Development of an integrated conceptual framework for electronic hedonic service quality (e-HSQ) : an exploratory study
Year of publication: |
2019
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Authors: | Shatnawi, Tamather |
Published in: |
Journal of internet commerce. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-287X, ZDB-ID 2112885-6. - Vol. 18.2019, 4, p. 395-427
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Subject: | e-service quality | e-SERVQUAL | hedonic | RQDA | Stimuli–Organism-Response (SOR) framework | utilitarian | Hedonischer Preisindex | Hedonic price index | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
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