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The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de/10014281623
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Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz; Hacıoğlu, Ümit - 2021
Persistent link: https://www.econbiz.de/10012659314
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Conceptualisation of customer experience : the case of mobile telecoms services in Morocco
Belabbes, Ikrame; Oubrich, Mourad; Fiano, Fabio; … - In: International journal of managerial and financial … 12 (2020) 1, pp. 89-118
Persistent link: https://www.econbiz.de/10012253760
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Multiple subscriptions to mobile networks and consumer satisfaction
Mvele, Sigismond Hervey; Mengue, Larissa Ango; Ekane, … - In: Journal of retailing and consumer services 47 (2019), pp. 375-381
Persistent link: https://www.econbiz.de/10011995653
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The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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Customer loyalty in online hotel booking platforms
Li, Wei-Chin; Chang, Kuei-Feng; Chen, Chen-Ju - In: International journal of business 28 (2023) 3, pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
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Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de/10014281693
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A review : sentiment analysis in conversational data
Gugale, Anisha; Majumdar, Anindita - In: AI impacts in digital consumer behavior, (pp. 170-191). 2024
Persistent link: https://www.econbiz.de/10014636271
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Revolutionising customer service : shifting from order management to customer experience
Kirchner, Björn - In: Journal of supply chain management, logistics and … 7 (2024) 1, pp. 25-33
Persistent link: https://www.econbiz.de/10015083645
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Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350
Persistent link: https://www.econbiz.de/10008798963