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On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda; Pencarelli, Tonino - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
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The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.; Yerger, David B. - In: Services marketing quarterly 36 (2015) 4, pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
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The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector
Casidy, Riza; Wymer, Walter - In: The journal of brand management : an international journal 22 (2015) 2, pp. 117-135
Persistent link: https://www.econbiz.de/10011288584
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An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves; Wong, Ho Yin - In: Managing service quality : MSQ ; an international journal 24 (2014) 5, pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
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Consumer Behaviour Analysis of Hospitality Students' Evaluation and Satisfaction with Their Universities
Alhelalat, Jebril - 2015
Purpose – The research aims to study the students' pre and post evaluation of their hospitality education institutions … students' evaluation, selection and satisfaction, a set of measures have been decided through a literature review; those are …'s relationships, internal culture, reliability and communication, as well as its effect on students' satisfaction.Findings – The …
Persistent link: https://www.econbiz.de/10013009463
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Cross-cultural research in alumni loyalty : an empirical study among master students from German and Russian universities
Iskhakova, Lilia; Hilbert, Andreas; Joehnk, Peter - In: Journal of nonprofit & public sector marketing 33 (2021) 4, pp. 457-492
Persistent link: https://www.econbiz.de/10012650503
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Does the type of degree predict different levels of satisfaction and loyalty? : a brand equity perspective
Retamosa, Marta; Millán, Ángel; Moital, Miguel - In: Corporate reputation review : an international journal 23 (2020) 2, pp. 57-77
Persistent link: https://www.econbiz.de/10012296146
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Perceived quality of administrative services and its consequences on students' behavioral intentions
Al-Kilani, Mohammad Hani; Twaissi, Naseem - In: International journal of quality and service sciences 9 (2017) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10011650531
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The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar; Amir, Huma; Ahmed, Masood - In: Journal of marketing for higher education 34 (2024) 1, pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
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Measuring Students’ Perceived Higher Education Service Quality : A Segmental Approach to Scale Development and Validation
Agrawal, Anand; Tan, Vie; Jain, Shruti - 2013
and validate the dimensions impacting the students’ perception of higher education service quality. The segmental approach … is used to validate the dimensions across different segments of the students. The results suggest that not all dimensions …
Persistent link: https://www.econbiz.de/10014038585