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The influence of loyalty index score on consumer credit profit ability
Prihartono, Aditya Galih; Ujang Sumarwan; Achsani, Noer Azam - In: Asia Pacific journal of finance and banking research 6 (2012) 6, pp. 14-25
Persistent link: https://www.econbiz.de/10009684080
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Consumer service quality assessments and future revenues in small businesses : a case study
Freymann, Jeffrey W. von; Cuffe, Barry - In: Services marketing quarterly 31 (2010) 4, pp. 381-419
Persistent link: https://www.econbiz.de/10008729078
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Service quality in a landlord-small business relationship in shopping centres
Harmse, Cornelia - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 67-77
Persistent link: https://www.econbiz.de/10010511545
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Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan; Ryu, Kisang; Kashif Hussain - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
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Small Banks and Consumer Satisfaction
Sedunov, John - 2019
This paper examines the impact of the composition of local banking markets on customer satisfaction. I measure customer satisfaction at the county level using complaint data filed with the Consumer Financial Protection Bureau (CFPB) from 2012-2017. I find that there are fewer customer complaints...
Persistent link: https://www.econbiz.de/10012897661
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Brand Experience, Trust Components, and Customer Loyalty : Sustainable Malaysian SME Brands Study
Ong, Chuan Huat - 2015
brand experience, trust dimensions (i.e. intentions and reliability), and customer loyalty on sustainable SME brands in …. Meaningful insights from the result are provided for SME owner-managers at the discussion section …
Persistent link: https://www.econbiz.de/10013013329
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Consumer Behavior, Supply Chain Management and Customer Satisfaction : An Investigative Study in Small and Medium Enterprises
Anantadjaya, Samuel P. D. - 2011
It has been widely noted in many publications, both in academic subjects and popular references that supply chain management is important to deliver the products and services to end customers. However, it appears that the notions on supply chain management may only be indirectly associated with...
Persistent link: https://www.econbiz.de/10012756811
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How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean; Campbell, Colin L.; Shedd, Lois; Ferraro, Carla - In: Business horizons 63 (2020) 4, pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
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Supply and demand on crowdlending platforms : connecting small and medium-sized enterprise borrowers and consumer investors
Maier, Erik - In: Journal of retailing and consumer services 33 (2016), pp. 143-153
Persistent link: https://www.econbiz.de/10011598719
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When services are offered by small and medium retailers : what is the customer's perception?
Narvaiza, Lorena; Ruiz de Olano, David; Campos, Tontxu; … - In: Universia business review : UBR (2016) 49, pp. 132-145
Persistent link: https://www.econbiz.de/10011686001