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Quality of relationships with alternative suppliers : the role of supplier resilience and perceived benefits in supply networks
Börekçi, Dilek Yilmaz; Say, Arzu Işeri; Kabasakal, Hayat - In: Journal of management & organization : JMO 20 (2014) 6, pp. 808-831
Persistent link: https://www.econbiz.de/10011905894
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European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir; Hitz, Christian - In: Acta oeconomica Pragensia : vědecký časopis Vysoke … 26 (2018) 3, pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
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"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore; Svensson, Göran; Rindell, Anne; … - In: International journal of procurement management 8 (2015) 5, pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
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Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves; Larivière, Bart; Vermeir, Iris - 2009
Persistent link: https://www.econbiz.de/10003854104
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Designing waits that work
Norman, Donald A. - In: MIT sloan management review 50 (2008/09) 4, pp. 23-28
Persistent link: https://www.econbiz.de/10003884754
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Erfolgreiches Managen von Kundenzufriedenheit als Basis zur Steigerung der organisatorischen und prozessualen Leistungsfähigkeit von Unternehmen
König, Manfred - In: Lernende Organisation, (pp. 135-174). 2008
Persistent link: https://www.econbiz.de/10003576041
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Kundeninteraktionen intelligent steuern : Chancen erkennen und wahrnehmen
Bommer, Michael-Maria - In: Die Zukunft des Customer Service : Analysen, …, (pp. 81-91). 2008
Persistent link: https://www.econbiz.de/10003598315
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The customer as process manager: utilization of the TRI*M methodology to continually increase customer satisfaction
Regnat, Anja; Schwarz, Fabian - In: Customising stakeholder management strategies : …, (pp. 125-133). 2006
Persistent link: https://www.econbiz.de/10003301587
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Enhancing customer satisfaction through quality management practices
Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935
Persistent link: https://www.econbiz.de/10011377014