Narrow search
Showing 1 - 10 of 1,292
Cover Image
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Cover Image
How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese e...
Zhu, Qinghua; Hang, Yin; Liu, Junjun; Lai, Kee-hung - In: Corporate social responsibility and environmental management 21 (2014) 1, pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
Cover Image
The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service fir...
Hwang, Hee-joong; Kang, Minjeong; Youn, Myoung-kil - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 65-76
Persistent link: https://www.econbiz.de/10010408232
Cover Image
Unlocking the voice of employee perspectives : exploring the relevance of online platform reviews on organizational perceptions
Sekar, Srinivasan; Subhakaran, Sriji Edakkat; … - In: Management decision 61 (2023) 11, pp. 3408-3429
Persistent link: https://www.econbiz.de/10014428510
Cover Image
Impact of attitude, emotion, interaction, and perception on learner satisfaction in online learning with mediating effect of motivation during COVID-19
Mukherjee, Debarshi; Saha, Mahasweta; Chakraborty, Subhayan - In: Journal of information & knowledge management : JIKM 23 (2024) 2, pp. 1-28
Persistent link: https://www.econbiz.de/10014534985
Cover Image
The effect of intrinsic and extrinsic work-related variables on job satisfaction among Egyptian online journalists
El Badawy, Tarek A.; Magdy, Mariam M. - In: Middle East journal of management : MEJM 4 (2017) 2, pp. 97-116
Persistent link: https://www.econbiz.de/10011762502
Cover Image
Effect of Employees on Customer Perception of Service Brand
Mogaji, Emmanuel - 2015
The fundamental differences between goods and services pose a challenge on developing an effective advertising strategy, this has led many scholars to recommend treating services differently and discussed the importance of communicating the relationship of tangible assets to service operation in...
Persistent link: https://www.econbiz.de/10014135795
Cover Image
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla; Ali, Faizan; Wildes, Vivienne; … - In: International journal of hospitality management 114 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Cover Image
The impact of employee satisfaction on employee intention to leave : a case study analysis
Lai Wan Hooi; Pang Yoon Leong - In: Journal for international business and entrepreneurship … 8 (2015) 3, pp. 281-299
Persistent link: https://www.econbiz.de/10011526758
Cover Image
Exploring the relationship between individual values and the customer orientation of front-line employees
Sousa, Carlos M. P.; Coelho, Filipe - In: Journal of marketing management : MM 29 (2013) 15/16, pp. 1653-1679
Persistent link: https://www.econbiz.de/10010235028