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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,506
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81,056
Risk
45,187
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44,734
Theorie
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28,850
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6,764
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6,336
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6,087
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5,809
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5,686
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5,677
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5,247
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5,193
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5,128
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5,125
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5,095
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4,980
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4,774
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Söderlund, Magnus
14
Aksoy, Lerzan
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Barnes, Donald C.
12
Klaus, Philipp
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Bang, Nguyen
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Roschk, Holger
10
Ryu, Kisang
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Homburg, Christian
9
Huber, Frank
9
Kim, Woo Gon
9
Lee, Choong-Ki
9
Muskat, Birgit
9
Prashar, Sanjeev
9
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9
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9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
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2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
323
International journal of hospitality management
217
Journal of business research : JBR
159
The journal of services marketing
108
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
64
Services marketing quarterly
60
The service industries journal
57
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
47
Journal of strategic marketing
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of service management
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of service research : JSR
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
Tourism management perspectives : TMP
40
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
32
Journal of Asian finance, economics and business : JAFEB
29
International journal of quality and service sciences
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of business information systems : IJBIS
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of air transport management
27
Tourism analysis : an interdisciplinary tourism & hospitality journal
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
International journal of services and operations management
25
Journal of hospitality and tourism insights
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ECONIS (ZBW)
5,920
EconStor
6
OLC EcoSci
1
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1
Do suppliers still have hidden reserves to enhance clients' satisfaction? : factors affecting perceived
risk
in the project-type services
Nador, Eva
- In:
Journal of business & economics research
10
(
2012
)
7
,
pp. 391-396
Persistent link: https://www.econbiz.de/10009580781
Saved in:
2
Risk
and perceived value : antecedents of customer satisfaction and loyalty in a sustainable business model
Scridon, Mircea Andrei
;
Achim, Sorin Adrian
;
Pintea, …
- In:
Economic research
32
(
2019
)
1,1
,
pp. 909-924
Persistent link: https://www.econbiz.de/10012389404
Saved in:
3
Exploring cross channel dissynergies in multichannel systems
Bauer, Hans H.
;
Falk, Tomas
;
Schepers, Jeroen J. L.
; …
-
2008
Persistent link: https://www.econbiz.de/10003755154
Saved in:
4
The safety of objects: materialism, existential insecurity, and brand connection
Rindfleisch, Aric
;
Burroughs, James E.
;
Wong, Nancy
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003860903
Saved in:
5
An extended TAM to explore behavioural intention of consumers to use m-commerce
Chang, Shih-Chi
;
Sun, Chia-Chi
;
Pan, Lee-Yuan
;
Wang, …
- In:
Journal of information & knowledge management : JIKM
14
(
2015
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011419148
Saved in:
6
Understanding the role of consumer heterogeneity in the formation of satisfaction uncertainty
Cheng, Qiang
;
Chandrashekaran, Murali
;
Yu, Kangkang
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10011287631
Saved in:
7
Destination image and behavior intention of travelers to Thailand : the moderating effect of perceived
risk
Tavitiyaman, Pimtong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
30
(
2013
)
3/4
,
pp. 169-185
Persistent link: https://www.econbiz.de/10009775463
Saved in:
8
Investigating temporal effects of
risk
perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
9
Relationship between perceived
risk
, evaluation, satisfaction, and behavioral intention : a case of local-festival visitors
Sohn, Hae-Kyung
;
Lee, Timothy Jeonglyeol
;
Yoon, Yoo-Shik
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 28-45
Persistent link: https://www.econbiz.de/10011484642
Saved in:
10
A
risk
worth taking : perceived
risk
as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza
;
Wymer, Walter
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
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