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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Großbritannien
136,367
United Kingdom
96,144
Relationship marketing
26,201
Beziehungsmarketing
25,527
Deutschland
15,169
Germany
12,880
USA
12,398
United States
11,084
Consumer behaviour
10,360
Konsumentenverhalten
10,259
Theorie
8,968
Theory
8,842
Frankreich
8,371
France
6,623
EU-Staaten
6,217
EU countries
6,133
Customer satisfaction
5,640
Schätzung
5,543
Estimation
5,242
Service quality
4,466
Dienstleistungsqualität
4,446
Vergleich
4,144
Comparison
3,961
Japan
3,906
Italien
3,659
Wirtschaftsgeschichte
3,599
Geschichte
3,387
Geldpolitik
3,276
Economic history
3,229
Kanada
3,156
Italy
3,118
Vereinigte Staaten
2,932
Niederlande
2,897
Welt
2,875
World
2,831
Brand management
2,801
Markenführung
2,771
Canada
2,703
Australien
2,678
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957
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4
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4,435
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Graue Literatur
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Non-commercial literature
98
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Conference paper
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Konferenzbeitrag
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25
Sammelwerk
25
Guidebook
16
Ratgeber
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5
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English
5,228
German
343
French
1
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
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Springer Fachmedien Wiesbaden
5
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Books on Demand GmbH <Norderstedt>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
259
Journal of business research : JBR
144
International journal of hospitality management
139
The journal of services marketing
109
The service industries journal
67
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
61
Tourism management : research, policies, practice
54
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
48
Journal of service research : JSR
45
Services marketing quarterly
45
Service business
44
Journal of service management
41
The international journal of bank marketing : IJBM
41
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
Journal of the Academy of Marketing Science
34
The journal of business & industrial marketing
34
International journal of electronic customer relationship management : IJECRM
32
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of retailing
24
Journal of hospitality and tourism insights
23
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of financial services marketing : JFSM
21
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ECONIS (ZBW)
5,561
EconStor
6
OLC EcoSci
4
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1
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
2
Von Kunden zu Fans : Kundenzufriedenheit im Retail-Banking messen, steuern und optimieren
Bubmann, Christoph
;
Lieberknecht, Jürgen
;
Blache, Raimund
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 617-630)
.
2008
Persistent link: https://www.econbiz.de/10003745048
Saved in:
3
Customer retention by banks in New Zealand
Cohen, David
;
Gan, Christopher
;
Hua Hwa Au Yong
;
Chong, …
- In:
Banks and bank systems : international research journal
2
(
2007
)
1
,
pp. 40-55
Persistent link: https://www.econbiz.de/10003863115
Saved in:
4
An integrated model of price, service quality, satisfaction and loyalty : an empirical research in the banking sector of Bosnia and Herzegovina
Činjarević, Merima
;
Tatić, Kasim
;
Avdić, Armin
- In:
Economic research
23
(
2010
)
4
,
pp. 142-161
Persistent link: https://www.econbiz.de/10008903507
Saved in:
5
Are retail banks satisfying their customers in Costa Rica?
Hart, Laura Kozloski
;
Lopez, Jose
;
Jalbert, Mercedes
; …
- In:
Global journal of business research : GJBR
1
(
2007
)
2
,
pp. 73-86
Persistent link: https://www.econbiz.de/10003954219
Saved in:
6
Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
4
,
pp. 297-313
Persistent link: https://www.econbiz.de/10008647655
Saved in:
7
Customer satisfaction with Commerzbank's retail banking
Schroth, Michael
- In:
Customising stakeholder management strategies : …
,
(pp. 61-79)
.
2006
Persistent link: https://www.econbiz.de/10003301526
Saved in:
8
Integration of firm's resource and capability to implement enterprise CRM : a case study of a retail bank in Korea
Kim, Hyung-su
;
Kim, Young-gul
;
Park, Chan-wook
- In:
Decision support systems : DSS ; the international journal
48
(
2009/10
)
2
,
pp. 313-322
Persistent link: https://www.econbiz.de/10003943483
Saved in:
9
Kommunikationsqualität in Kundeninteraktionen : Bestandsaufnahme, Operationalisierung und empirische Befunde im Private Banking
Bruhn, Manfred
;
Hadwich, Karsten
;
Frommeyer, Astrid
- In:
Kredit und Kapital
43
(
2010
)
1
,
pp. 3-37
Persistent link: https://www.econbiz.de/10003964168
Saved in:
10
Switching barriers used to retain retail banking customers : some empirical evidence from a South American country
Valenzuela, Fredy
- In:
Management research review
33
(
2010
)
7
,
pp. 749-766
Persistent link: https://www.econbiz.de/10008658614
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