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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Konsumentenverhalten
78,418
Consumer behaviour
78,412
Soziologie
15,375
Theorie
10,088
Theory
9,960
Beziehungsmarketing
8,715
Relationship marketing
8,712
Markenführung
7,323
Brand management
7,322
Markenimage
6,502
Brand image
6,479
Online retailing
5,370
Online-Handel
5,369
Customer satisfaction
5,345
USA
5,124
Deutschland
4,810
United States
4,655
Social Web
4,547
Social web
4,547
Online-Marketing
4,319
Internet marketing
4,298
Dienstleistungsqualität
4,246
Service quality
4,246
Brand
4,206
Markenartikel
4,203
Einzelhandel
4,074
Retail trade
4,004
Verbraucherverhalten
3,894
Germany
3,883
Werbewirkung
3,526
Electronic Commerce
3,503
Advertising effects
3,499
E-commerce
3,382
Experiment
3,318
Emotion
3,134
Sociology
3,066
Werbung
2,919
Advertising
2,847
Private consumption
2,827
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Undetermined
2,853
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913
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Article
4,700
Book / Working Paper
641
Journal
3
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All
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4,586
Aufsatz in Zeitschrift
4,586
Aufsatz im Buch
109
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109
Hochschulschrift
71
Graue Literatur
67
Non-commercial literature
67
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48
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48
Thesis
48
Arbeitspapier
40
Working Paper
40
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12
Sammelwerk
12
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10
Aufsatzsammlung
8
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4
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4
Fallstudie
4
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4
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4
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3
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2
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1
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1
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1
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English
5,241
German
101
French
2
Author
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
Gursoy, Dogan
8
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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Source
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ECONIS (ZBW)
5,344
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1
Journal of consumer satisfaction, dissatisfaction and complaining behavior : CS/D&CB
Las Vegas, Nev. : JCS/D&CB
;
anfangs: Provo, Utah : JCS/D&CB
-
1.1988 - 29.2016
Persistent link: https://www.econbiz.de/10000495191
Saved in:
2
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
3
Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer
-
1977
Persistent link: https://www.econbiz.de/10000054896
Saved in:
4
Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M.
-
1993
Persistent link: https://www.econbiz.de/10000337784
Saved in:
5
A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.
;
Lemon, Katherine N.
-
1998
Persistent link: https://www.econbiz.de/10000988899
Saved in:
6
The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush
;
Kalwani, Manohar U.
;
Dada, Maqbool
-
1997
Persistent link: https://www.econbiz.de/10000971319
Saved in:
7
Customer satisfaction in a store performance framework
Mägi, Anne
-
1995
Persistent link: https://www.econbiz.de/10000921846
Saved in:
8
Approaches to consumer satisfaction : whose choice is it, anyway
Uusitalo, Outi
-
1991
Persistent link: https://www.econbiz.de/10000814677
Saved in:
9
Managing customer service
Hayes, Jenny
;
Dredge, Frances
-
1998
Persistent link: https://www.econbiz.de/10000641779
Saved in:
10
Consumers and services
Gabbott, Mark
;
Hogg, Gillian
-
1998
Persistent link: https://www.econbiz.de/10000643442
Saved in:
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