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Kundenerfahrungen im Dienstleistungsprozess : eine theoretische und empirische Analyse
Mayer-Vorfelder, Matthias - 2012 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009383982
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Handbook of customer satisfaction and loyalty measurement
Hill, Nigel; Alexander, Jim - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10003365026
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Approaches to consumer satisfaction : whose choice is it, anyway
Uusitalo, Outi - 1991
Persistent link: https://www.econbiz.de/10000814677
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On custom
Schlicht, Ekkehart - 1992
Persistent link: https://www.econbiz.de/10000148766
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Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M. - 1993
Persistent link: https://www.econbiz.de/10000337784
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Managing customer service
Hayes, Jenny; Dredge, Frances - 1998
Persistent link: https://www.econbiz.de/10000641779
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Consumers and services
Gabbott, Mark; Hogg, Gillian - 1998
Persistent link: https://www.econbiz.de/10000643442
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Measuring service quality : the opinion of Europeans about utilities
Ferrari, Pieralda A. (contributor);  … - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10003715378
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Kundenmanagement leicht gemacht : was die Kunden von Ihnen erwarten und wie Sie dies erfüllen
Preißner, Andreas - 2009
auf den Punkt gebracht" (BA 11/08). Im Gegensatz zu diesem ist der neue Titel jedoch kein kompaktes Lehrbuch für das Grund …
Persistent link: https://www.econbiz.de/10003719520