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~subject:"Kundenzufriedenheit"
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Zeitoptima bei Bankdienstleist...
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Kundenzufriedenheit
Beziehungsmarketing
24,991
Relationship marketing
24,988
Konsumentenverhalten
8,997
Consumer behaviour
8,988
Customer satisfaction
5,413
Bankgeschäft
5,153
Banking services
4,700
Zeit
4,573
Time
4,569
Dienstleistungsqualität
4,057
Service quality
4,057
Theorie
3,976
Theory
3,960
Deutschland
3,096
Germany
2,996
Brand management
2,530
Markenführung
2,530
Bank
2,491
Lieferantenmanagement
2,198
Supplier relationship management
2,198
USA
2,004
Social Web
1,998
Social web
1,998
United States
1,973
Marketingmanagement
1,890
Marketing management
1,853
Markenimage
1,838
Brand image
1,836
Electronic Commerce
1,735
E-commerce
1,654
Online-Marketing
1,540
Internet marketing
1,521
Kundenorientierung
1,515
Kundenwert
1,473
Customer integration
1,472
Kundenintegration
1,472
Customer value
1,441
Vertrauen
1,388
Confidence
1,381
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Undetermined
2,463
Free
935
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Article
4,546
Book / Working Paper
870
Journal
3
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Article in journal
4,283
Aufsatz in Zeitschrift
4,283
Aufsatz im Buch
255
Book section
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Hochschulschrift
120
Graue Literatur
95
Non-commercial literature
95
Thesis
93
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64
Arbeitspapier
60
Conference paper
42
Konferenzbeitrag
42
Collection of articles of several authors
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Sammelwerk
31
Case study
30
Fallstudie
30
Aufsatzsammlung
29
Guidebook
17
Ratgeber
17
Konferenzschrift
5
Reprint
5
Lehrbuch
4
Textbook
4
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3
Conference proceedings
3
Handbook
3
Handbuch
3
Sammlung
3
Bibliografie
2
Elektronischer Datenträger
2
Fallstudiensammlung
2
Accompanied by computer file
1
Article
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Festschrift
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1
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English
5,063
German
355
Italian
2
French
1
Author
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Han, Heesup
32
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
Roschk, Holger
9
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Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Springer-Verlag GmbH
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Wirtschaftswissenschaftlichen Fakultät, Eberhard-Karls-Universität Tübingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
109
The service industries journal
65
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
50
Cogent business & management
49
Journal of service research : JSR
44
Services marketing quarterly
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
The international journal of bank marketing : IJBM
38
The TQM journal : the international review of organizational improvement
37
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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Source
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ECONIS (ZBW)
5,413
EconStor
5
RePEc
1
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1
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1
The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush
;
Kalwani, Manohar U.
;
Dada, Maqbool
-
1997
Persistent link: https://www.econbiz.de/10000971319
Saved in:
2
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
3
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
4
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
5
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
6
A meta-analysis of customer loyalty in the banking services industry
Valipour, Ali
;
Noraei, Mahmoud
;
Kavosh, Kamyar
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10012106933
Saved in:
7
Identifying service quality dimensions as antecedents to customer satisfaction in retail banking
Culiberg, Barbara
;
Rojšek, Iča
- In:
Economic and business review : EBR
12
(
2010
)
3
,
pp. 151-166
Persistent link: https://www.econbiz.de/10011617281
Saved in:
8
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
9
Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita
- In:
International journal of electronic finance : IJEF
8
(
2014
)
1
,
pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
Saved in:
10
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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