//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Electronic commerce : distribu...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Konsumentenverhalten
116
Consumer behaviour
115
Deutschland
112
Germany
107
Marketing
76
Beziehungsmarketing
54
Relationship marketing
54
Theorie
42
Theory
41
Brand management
38
Markenführung
38
Corporate reputation
36
Firmenimage
36
Marketing management
35
Marketingmanagement
35
Luxury goods
30
Luxusgüter
30
Unternehmen
29
Social Web
27
Social web
27
Electronic Commerce
25
Marktforschung
23
Market research
22
Strategisches Management
22
Brand image
21
Customer satisfaction
21
Markenimage
21
Measurement
20
Messung
20
Innovationsmanagement
19
E-commerce
18
Innovation management
17
Internet
17
United States
17
Brand
16
Markenartikel
16
Reputation
16
USA
16
Verbraucherverhalten
16
more ...
less ...
Online availability
All
Undetermined
4
Free
1
Type of publication
All
Article
16
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Graue Literatur
3
Non-commercial literature
3
Language
All
English
13
German
7
Author
All
Walsh, Gianfranco
14
Wiedmann, Klaus-Peter
7
Beatty, Sharon E.
3
Albrecht, Arne Keno
2
Brach, Simon
2
Hennig-Thurau, Thorsten
2
Hennigs, Nadine
2
Langner, Sascha
2
Schaarschmidt, Mario
2
Bartikowski, Boris
1
Bornemann, Daniel
1
Buxel, Holger
1
Christ-Brendemühl, Sonja
1
Dose, David
1
Evanschitzky, Heiner
1
Gouthier, Matthias
1
Gremler, Dwayne D.
1
Groth, Markus
1
Hassan, Louise
1
Hennigs, Jörg
1
Kilian, Thomas
1
Kleinod, Marén
1
Klinner, Nicole S.
1
Koot, Christian
1
Kudlińska, Mariola
1
Linzmajer, Marc
1
Lösgen, Alexander
1
Mitchell, Vincent-Wayne
1
Nguyen, Helena
1
Sassenberg, Kai
1
Schmidt, Steffen
1
Schäfers, Tobias
1
Seegebarth, Barbara
1
Shiu, Edward
1
Siecinski, Jessica
1
Tilleke, Ralf
1
Wagner, Tillmann
1
Wuestefeld, Thomas
1
more ...
less ...
Published in...
All
Schriftenreihe Marketing, Management
3
Jahrbuch der Absatz- und Verbrauchsforschung
2
Journal of business research : JBR
2
Journal of service research
2
Psychology & marketing
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
European journal of marketing : EJM
1
European management journal
1
International business review : the official journal of the European International Business Academy
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Schriftenreihe Marketing-Management
1
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Der Einfluss von Dienstleistungsqualität auf Kundenzufriedenheit im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
5
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
6
Die Messung des wahrgenommenen Kundennutzens : Replikation und Anwendung einer Skala
Walsh, Gianfranco
;
Kilian, Thomas
;
Buxel, Holger
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
2
,
pp. 158-177
Persistent link: https://www.econbiz.de/10003841580
Saved in:
7
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
8
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
9
Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
Saved in:
10
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->