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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Predicting trends and building strategies for consumer engagement in retail environments
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Understanding Fluency and Friction in Customer Experience Management
Marutschke, David
;
Gournelos, Ted
;
Ray, Subhasis
- In:
Predicting trends and building strategies for consumer …
,
(pp. 88-108)
.
2019
Persistent link: https://www.econbiz.de/10012023221
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