Narrow search
Showing 1 - 10 of 414
Cover Image
The role of customer orientation in the relationship between manager communications and customer satisfaction
Mathe, Kimberly; Scott-Halsell, Sheila; Roseman, Mary - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 2, pp. 198-209
Persistent link: https://www.econbiz.de/10011434620
Cover Image
Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
Cover Image
Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.; Magesh, R. - In: International journal of economic research 12 (2015) 2, pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
Cover Image
Measurement of satisfaction with ICT services implementation and innovation in restaurants (case study: Isfahan, Iran)
Torabi Farsani, Neda; Sadeghi, Rasool; Shafiei, Zahed; … - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 250-262
Persistent link: https://www.econbiz.de/10011484751
Cover Image
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Cover Image
The effect of customization and gender on customers' attitude
Wolf, Alana; Zhang, Lu - In: International journal of hospitality management 56 (2016), pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
Cover Image
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Cover Image
The effect of receipt personalization on tipping behavior
Kinard, Brian R.; Kinard, Jerry L. - In: Journal of consumer behaviour : an international … 12 (2013) 4, pp. 280-284
Persistent link: https://www.econbiz.de/10009780520
Cover Image
How does transparency complement customer satisfaction and loyalty in the restaurant business?
Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444
Persistent link: https://www.econbiz.de/10012137803
Cover Image
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan; Rokonuzzaman, Md.; Prybutok, Gayle; … - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128
Persistent link: https://www.econbiz.de/10011976334