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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Customer satisfaction
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1993-2002
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Arbore, Alessandro
2
Busacca, Bruno
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Journal of retailing and consumer services
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Journal of service management
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ECONIS (ZBW)
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Customer satisfaction and dissatisfaction in retail banking : exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10003864529
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2
Rejuvenating importance-performance analysis
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of service management
22
(
2011
)
3
,
pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
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