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PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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Satisfaction and trust on customer loyalty : a PLS approach
Bee Wah Yap; Thurasamy Ramayah; Wan Nushazelin Wan Shahidan - In: Business strategy series 13 (2012) 4, pp. 154-167
Persistent link: https://www.econbiz.de/10009580906
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir; Al Halbusi, Hussam; Thurasamy Ramayah - In: Journal of retailing and consumer services 63 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
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Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling; Ojo, Adedapo Oluwaseyi; Cheah, … - In: Quality management journal : QMJ 26 (2019) 3, pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
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Does user search behaviour mediate user knowledge and search satisfaction?
Yamin, Fadhxilah Mat; Thurasamy Ramayah; Wan Hussain … - In: International journal of economics and financial issues … 5 (2015) 1, pp. 34-39
Persistent link: https://www.econbiz.de/10011660747
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
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Impact of brand experience on loyalty
Ong, Chuan Huat; Lee, Heng Wei; Thurasamy Ramayah - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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The moderating impact of work cooperation within the ministry of social affairs and labour in Kuwait : an approach based on TAM and D&M models
Faisal L. F. H. Almutairi; Thurasamy Ramayah; Jasmine … - In: International journal of services and operations … 47 (2024) 1, pp. 1-28
Persistent link: https://www.econbiz.de/10015063449