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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation

Helmke, Stefan - 2013 - 5., überarbeitete Auflage

Zusammensetzung der Beiträge, wie CRM im Unternehmen erfolgreich einzuführen und umzusetzen ist.“ Laurentius Malter, Kaufhof Warenhaus …

Persistent link: https://www.econbiz.de/10014282798

Organisationsentwicklung zur Absicherung neuer Technologien und Geschäftsmodelle in globalen Partnernetzwerken : Beiträge aus der VDA-Stiftungsprofessur

Dust, Robert (ed.); Ramm, Arne (ed.); Paasch, Robert (ed.) - 2017

Persistent link: https://www.econbiz.de/10011776233

Customer complaints as a source of customer-focused process improvement : constructive case study

Uusitalo, Kari; Hakala, Henri; Kautonen, Teemu - In: The international journal of business science & applied … 3 (2008) 1, pp. 1-13

process improvements, which was implemented in a large Finnish enterprise operating in the wholesale logistics environment …

Persistent link: https://www.econbiz.de/10011894107

Enhancing customer satisfaction through quality management practices

Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935

Persistent link: https://www.econbiz.de/10011377014

The internal and external customer focused process improvement and the performance analysis studies in healthcare systems

Tekin, Piril; Erol, Rizvan - In: Journal of industrial engineering and management : JIEM 10 (2017) 3, pp. 407-430

Purpose: The main contribution of this paper is to generate an optimum solution for capacity planning and appointment scheduling issues, which are frequently encountered in clinical flows with various route and treatment periods at dental hospitals. Design/methodology/approach: It is essential...

Persistent link: https://www.econbiz.de/10011920195

A empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843

Persistent link: https://www.econbiz.de/10010432347

Prozesse kundenorientiert gestalten : der Weg zur Customer-Driven Company

Meister, Ulla; Meister, Holger - 2010

Persistent link: https://www.econbiz.de/10003915250

Customer input failures in service processes

Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452

Persistent link: https://www.econbiz.de/10010410864

Improving a quality system through a management process of Trane Thailand

Phusavat, Kongkiti; Chuancharoen, Supakij; … - In: International journal of management & enterprise … 9 (2010) 4, pp. 348-363

Persistent link: https://www.econbiz.de/10008821747

The customer as process manager: utilization of the TRI*M methodology to continually increase customer satisfaction

Regnat, Anja; Schwarz, Fabian - In: Customising stakeholder management strategies : …, (pp. 125-133). 2006

Persistent link: https://www.econbiz.de/10003301587

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