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Assurance seals, on-line customer satisfaction, and repurchase intention
Park, Insu; Bhatnagar, Amit; Rao, H. Raghav - In: International journal of electronic commerce : IJEC 14 (2009/10) 3, pp. 11-34
Persistent link: https://www.econbiz.de/10003965112
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Steering in online markets : the role of platform incentives and credibility
Barach, Moshe A.; Golden, Joseph M.; Horton, John J. - 2019
Persistent link: https://www.econbiz.de/10012036253
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The effect of service guarantee strength on service quality of online merchants
Peng, Hong; Jiang, Wei; Su, Ruihuan - In: International journal of services technology and management 22 (2016) 1/2, pp. 4-17
Persistent link: https://www.econbiz.de/10011645256
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Effect of personalization on the perceived usefulness of online customer services : a dual-core theory
Liang, Ting-Peng; Cheng, Hsin-Yi; Du, Timon C.; Turban, … - In: Journal of electronic commerce research : JECR 13 (2012) 4, pp. 275-288
Persistent link: https://www.econbiz.de/10009728093
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The moderating role of product categories in the relationship between online fulfillment, procurement, and consumer repurchase intention : a hierarchical analysis
Wan, Xiang; Huang, Xiaowen; Yan, Dong - In: The journal of supply chain management : a global … 52 (2016) 4, pp. 63-76
Persistent link: https://www.econbiz.de/10011603005
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Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
Persistent link: https://www.econbiz.de/10012116963
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The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
Limbu, Yam B.; Jensen, Ricard W. - In: International journal of electronic marketing and … 9 (2018) 1, pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
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Satisfaction and dissatisfaction in online auctions : an empirical analysis
Huang, Xiaowen; Finch, Byron J. - In: International journal of quality & reliability management 27 (2010) 8, pp. 878-892
Persistent link: https://www.econbiz.de/10008749012