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Effects of Tourist Satisfaction : Influence on the Touristic Flows (Case Russia-Bulgaria)
Filosofova, Tatiana - 2018
Tourism is a socio-economic and political phenomenon. The increase in tourism flows and the development of inbound … tourism and the country's economy as a whole are positively influenced by consumer satisfaction with the tourism industry …. Satisfied tourists are always willing to share their successful experience with friends and acquaintances. Tourism is an …
Persistent link: https://www.econbiz.de/10012923794
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Die Balanced Scorecard als Basis einer Customer Care Scorecard zur Konzeption einer systematischen Kundenpflege
Klein, Nicole - 2009
Die wirtschaftliche Entwicklung der letzten Zeit hat gezeigt, wie schwierig es für die Unternehmen ist, langfristigen Erfolg zu gewährleisten. Nachdem in der Vergangenheit die meisten Faktoren innerhalb der Firmen wie beispielsweise Kosteneinsparungen oder Prozessoptimierung bereits auf dem...
Persistent link: https://www.econbiz.de/10010301797
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The Effects of Digitalization on Customer Experience
Rekettye, Gábor - 2019
Digitalization is the core driving force of the fourth industrial revolution. This new era will result in paradigm shift in production and in marketing of products and services. The smarter production can make value creation easier with reducing the cost of manufacturing and with producing...
Persistent link: https://www.econbiz.de/10012858893
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Customer Satisfaction & E-Banking in Greece during COVID-19 Period
Bekiris, Michail - 2022
Rendering to literature and purposes of banking institutions, customer satisfaction is vital to their management. Information about their satisfaction will give them the competitive advantage to maintain their customer loyalty and increase their profits. In Greece, most commercial banks offer...
Persistent link: https://www.econbiz.de/10013289952
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Satisfaction, Complaint, and the Stock Value Gap
Luo, Xueming - 2014
This article introduces the concept of a stock value gap — the shortfall of a firm's actual market value from its optimal market value, as measured by a best-performing benchmark. Using a large-scale, real-world database, the authors test the effects of both customer satisfaction and customer...
Persistent link: https://www.econbiz.de/10013064010
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Customer Satisfaction, Analyst Stock Recommendations, and Firm Value
Luo, Xueming - 2014
Although managers are interested in the financial value of customers and researchers have pointed out the importance of stock analysts who advise investors, no studies to date have explored the implications of customer satisfaction for analyst stock recommendations. Using a large-scale...
Persistent link: https://www.econbiz.de/10013064015
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Incentivizing CEOs to Build Customer- and Employee-Firm Relations for Higher Customer Satisfaction and Firm Value
Luo, Xueming - 2014
This research reveals customer- and employee-firm relations to be two routes by which firms can leverage executive incentive structures to create customer and firm value. Analyses of a unique dataset with multiple archival sources show that (1) increases in the proportion of CEOs' long-term...
Persistent link: https://www.econbiz.de/10013064018
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Continuity, coordination and cooperation as mediators between economic and non-economic satisfaction : a sales perspective
Høgevold, Nils M.; Svensson, Göran; Mostert, Pierre; … - In: Journal of business economics and management 21 (2020) 6, pp. 1752-1773
There is a gap in literature as to how multidimensional satisfaction fits into a nomological network with continuity, coordination and cooperation. Furthermore, most studies focusing on these constructs are limited to a buyer perspective. The objective of this study is to fill this gap by...
Persistent link: https://www.econbiz.de/10012505510
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Employee motivation, job satisfaction, customer satisfaction, and firm performance : the moderating role of employee empowerment
Makhamreh, Hebah Zaki; Alsakarneh, Asaad; Eneizan, Bilal; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 23 (2022) 2, pp. 357-364
This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job...
Persistent link: https://www.econbiz.de/10014246880
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Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction : Evidence from Chinese Mobile Phone Markets
Fang, Zheng; Luo, Xueming; Jiang, Minghua - 2014
This study examines two issues which have challenged prior experimental or survey research: (1) whether the time-varying effects of service recovery on customer satisfaction may follow a long decay or short decay and (2) why and what service recovery efforts have a higher and quicker buildup,...
Persistent link: https://www.econbiz.de/10014039121