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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
USA
330,633
United States
292,029
Consumer behaviour
83,910
Konsumentenverhalten
81,462
Theorie
48,962
Theory
48,259
Schätzung
18,276
Estimation
17,411
Deutschland
15,876
Germany
13,558
Großbritannien
12,431
United Kingdom
10,836
Japan
10,706
EU-Staaten
10,692
EU countries
10,267
Relationship marketing
9,941
Beziehungsmarketing
9,912
Vereinigte Staaten
8,879
Welt
8,695
Geldpolitik
8,579
World
8,466
Monetary policy
8,184
Brand management
8,066
Markenführung
8,026
Vergleich
7,902
Comparison
7,526
Kanada
7,444
Börsenkurs
7,381
Wirkungsanalyse
7,309
Share price
7,245
Impact assessment
7,095
Brand image
6,973
Canada
6,945
Markenimage
6,936
China
6,713
Konjunktur
6,220
Customer satisfaction
6,091
Online-Handel
5,961
Online retailing
5,946
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Online availability
All
Undetermined
3,062
Free
979
Type of publication
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Article
5,243
Book / Working Paper
675
Journal
4
Type of publication (narrower categories)
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Article in journal
5,097
Aufsatz in Zeitschrift
5,097
Aufsatz im Buch
138
Book section
138
Graue Literatur
84
Non-commercial literature
84
Hochschulschrift
80
Thesis
56
Working Paper
55
Arbeitspapier
51
Conference paper
46
Konferenzbeitrag
46
Collection of articles of several authors
12
Sammelwerk
12
Case study
10
Fallstudie
10
Konferenzschrift
10
Aufsatzsammlung
8
Collection of articles written by one author
7
Ratgeber
7
Sammlung
7
Guidebook
5
Conference proceedings
3
Reprint
2
Umfrage
2
Biografie
1
Biography
1
Company information
1
Fallstudiensammlung
1
Firmeninformation
1
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1
Glossary included
1
Handbook
1
Handbuch
1
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1
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1
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English
5,810
German
111
French
2
Author
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Han, Heesup
55
Mattila, Anna S.
28
Usman, Osly
20
Jang, Soocheong
18
Prentice, Catherine
17
Wong, IpKin Anthony
17
Aksoy, Lerzan
16
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Gustafsson, Anders
13
Keiningham, Timothy
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Barnes, Donald C.
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Blut, Markus
10
Frank, Björn
10
Gursoy, Dogan
10
Kim, Jinkyung Jenny
10
Kim, Wansoo
10
Kim, Woo Gon
10
Quach, Sara
10
Sparks, Beverley
10
Torres, Edwin N.
10
Yu, Jongsik
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Enkawa, Takao
9
Homburg, Christian
9
Hsu, Maxwell K.
9
Miao, Li
9
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Institution
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Mannheim
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
334
International journal of hospitality management
215
Journal of business research : JBR
160
The journal of services marketing
112
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
64
Tourism management : research, policies, practice
59
Psychology & marketing
55
The service industries journal
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
40
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
33
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
Journal of Islamic marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of retail & distribution management
26
International journal of services, economics and management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Managing service quality : MSQ ; an international journal
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Journal of internet commerce
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
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Source
All
ECONIS (ZBW)
5,914
EconStor
5
OLC EcoSci
3
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1
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1
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
Saved in:
2
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
Saved in:
3
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
4
Consumer product search and purchase behaviour using various retail channels : the role of perceived retail usefulness
Kim, Jihyun
;
Lee, Hyun-hwa
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 619-627
Persistent link: https://www.econbiz.de/10003781885
Saved in:
5
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
6
The role of self-efficacy, trust, and experience and the mediating effects of satisfaction in the choice of C2C e-commerce among young adults
Leonard, Lori N. K.
;
Jones, Kiku
- In:
Journal of electronic commerce in organizations : the …
7
(
2009
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10003862991
Saved in:
7
A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C.
- In:
International business and economics research journal
8
(
2009
)
4
,
pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
Saved in:
8
The effect of superstitious beliefs on performance expectations
Block, Lauren
;
Kramer, Thomas
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003851349
Saved in:
9
Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.
;
Lancellotti, Matthew
;
Hagtvedt, Henrik
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
Saved in:
10
Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin
;
Xiao, Jing-jian
;
Tang, Chuanyi
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
Saved in:
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