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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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The effects of local residents' emotional labor on tourists' satisfaction : the mediating role of tourism experience
Shi, Yunxia
;
Bao, Xinxin
;
Hu, Ruonan
;
Ma, Chunhao
- In:
Inventi impact: service sector
(
2020
)
2
,
pp. 110-121
Persistent link: https://www.econbiz.de/10012319796
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Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
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