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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Consumer behaviour
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Europa
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4,284
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Han, Heesup
54
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25
Usman, Osly
22
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17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Wu, Luorong
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Huber, Frank
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
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Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
1
Förderverein für Marketing an der Universität Hohenheim
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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National Bureau of Economic Research
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1
Technische Universität Dresden
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1
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1
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Journal of retailing and consumer services
321
International journal of hospitality management
185
Journal of business research : JBR
154
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
78
Cogent business & management
76
Services marketing quarterly
61
Tourism management : research, policies, practice
55
The service industries journal
54
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of service management
39
Journal of service research : JSR
39
Journal of strategic marketing
39
Tourism management perspectives : TMP
38
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The TQM journal : the international review of organizational improvement
33
International journal of quality and service sciences
31
Journal of Asian finance, economics and business : JAFEB
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
The international review of retail, distribution and consumer research
30
Total quality management & business excellence
29
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
Journal of internet commerce
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Journal of retailing
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International journal of services and operations management
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ECONIS (ZBW)
5,707
EconStor
5
OLC EcoSci
1
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1
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
2
Impact of attitude, emotion, interaction, and perception on learner satisfaction in online learning with mediating effect of motivation during COVID-19
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chakraborty, Subhayan
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014534985
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Other customers in a service encounter : examining the effect in a restaurant setting
Kim, Namin
;
Lee, Moonkyu
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10009519756
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
7
The impact of deceptive advertising of skin-whitening creams on undergraduate female
students
Mumtaz, Faiza
- In:
Perspectives of innovations, economics and business : PIEB
19
(
2019
)
2
,
pp. 141-
Persistent link: https://www.econbiz.de/10012098567
Saved in:
8
The impact of choice factors on international
students
' loyalty mediated by satisfaction
Amaro, Dina Maria
;
Marques, Alzira Maria Ascensão
; …
- In:
International review on public and non-profit marketing
16
(
2019
)
2/4
,
pp. 211-233
Persistent link: https://www.econbiz.de/10012129601
Saved in:
9
Education service quality, value and satisfaction on student customer intentions and behaviour
Prentice, Garry
;
Brady, Joseph
;
McLaughlin, Christopher
- In:
DBS business review : an international academic …
2
(
2018
),
pp. 89-112
Persistent link: https://www.econbiz.de/10012033588
Saved in:
10
The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.
;
Yerger, David B.
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
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