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Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander; Rutherford, Brian N.; Barksdale, … - In: The journal of personal selling & sales management : JPSSM 33 (2013) 3, pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
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Service quality variability and termination behavior
Sriram, S.; Chintagunta, Pradeep K.; Manchanda, Puneet - In: Management science : journal of the Institute for … 61 (2015) 11, pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
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Tourism curricula, entrepreneurial engagement and stakeholders’ satisfaction : economics and relationship marketing of universities
Besana, Angela; Esposito, Annamaria - In: Eurasian business review 7 (2017) 3, pp. 375-388
Today universities face a very competitive arena and the stakeholders’ engagement and satisfaction, they are both essential in order to gain and consolidate the competitive advantage. The entrepreneurial engagement involves, first of all, work placements. The entrepreneurial engagement and...
Persistent link: https://www.econbiz.de/10011813506
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The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo; Kim, Samuel Seongseop; Hyun, Sunghyup Sean - In: International journal of hospitality management 33 (2013), pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
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The labor of lies : how lying for material rewards polarizes consumers' outcome satisfaction
Anthony, Christina I.; Cowley, Elizabeth - In: Journal of consumer research : JCR ; an … 39 (2012/13) 3, pp. 478-492
Persistent link: https://www.econbiz.de/10009658072
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It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.; Verghis, Phil; Stockton, William; Goh, … - In: Psychology & marketing 31 (2014) 7, pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
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How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo; Karande, Kiran; Arndt, Aaron D. - In: Journal of marketing theory and practice 24 (2016) 3, pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
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Should the devil sell Prada? : retail rejection increases aspiring consumers' desire for the brand
Ward, Morgan K.; Dahl, Darren W. - In: Journal of consumer research : JCR ; an … 41 (2014/15) 3, pp. 590-609
Persistent link: https://www.econbiz.de/10010473431