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Kundenzufriedenheit
Indien
118,832
India
97,879
Consumer behaviour
83,506
Konsumentenverhalten
81,056
Theorie
11,544
Theory
11,361
Relationship marketing
9,457
Beziehungsmarketing
9,422
Brand management
7,815
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7,770
China
6,931
Brand image
6,839
Markenimage
6,797
USA
6,308
Customer satisfaction
6,199
United States
5,967
Online-Handel
5,787
Online retailing
5,776
Deutschland
5,304
Social Web
5,064
Social web
5,062
Wirtschaftswachstum
5,056
Service quality
5,021
Dienstleistungsqualität
4,969
Germany
4,827
Economic growth
4,712
Bank
4,709
Einzelhandel
4,689
Retail trade
4,644
Online-Marketing
4,638
Internet marketing
4,629
Brand
4,398
Markenartikel
4,393
Electronic Banking
4,270
Electronic banking
4,128
Electronic Commerce
4,123
E-commerce
3,984
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3,884
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3,830
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3,138
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1,047
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Balaji, M. S.
15
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Parayitam, Satyanarayana
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chahal, Hardeep
9
Chua, Bee-Lia
9
Frank, Björn
9
Karjaluoto, Heikki
9
Kim, Woo Gon
9
Muskat, Birgit
9
Paul, Justin
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
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RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
199
Journal of business research : JBR
153
The journal of services marketing
101
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
78
Cogent business & management
75
Services marketing quarterly
64
Tourism management : research, policies, practice
60
The service industries journal
51
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of electronic marketing and retailing : IJEMR
44
The international journal of bank marketing : IJBM
43
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Journal of service research : JSR
39
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
International journal of business information systems : IJBIS
34
International journal of services and operations management
34
European journal of marketing : EJM
33
The TQM journal : the international review of organizational improvement
32
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
30
International journal of services, economics and management
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
29
International journal of business excellence : IJBEX
27
International journal of retail and distribution management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of Islamic marketing
27
International journal of retail & distribution management
26
Journal of air transport management
26
Journal of hospitality and tourism insights
26
Journal of the Academy of Marketing Science
26
Marketing intelligence & planning
25
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ECONIS (ZBW)
6,011
EconStor
7
OLC EcoSci
2
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1
A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
3
,
pp. 12-39
Persistent link: https://www.econbiz.de/10010469923
Saved in:
2
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in
India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
3
Customer’s Satisfaction on Online Banking Services Offered by Selected Private and Public Sector Banks in Chennai City
Raja, Dr. M.
;
Gopalakrishnan, Dr. M. Muthu
;
Reddy, Dr. …
-
2020
significantly. Employees stress is an important issue to be addressed to improve the performance of public sector banks in
India
…
Persistent link: https://www.econbiz.de/10014102064
Saved in:
4
An assessment on the factors affecting e-banking adoption among customers : an empirical investigation in West Bengal
Ghosh, Rituparna
;
Barman, Pranay Kumar Roy
- In:
International journal of public sector performance …
13
(
2024
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10015067290
Saved in:
5
Factors affecting consumer behaviour in mobile financial services in Bangladesh
Ahmed, Afnaan
;
Uddin, S. M. Raihan
;
Hassan, S. M. Rifat
- In:
Asia-Pacific sustainable development journal
29
(
2022
)
1
,
pp. 142-167
Persistent link: https://www.econbiz.de/10014333553
Saved in:
6
Customers' perspectives regarding e-banking in an emerging economy
Agarwal, Reeti
;
Rastogi, Sanjay
;
Mehrotra, Ankit
- In:
Journal of retailing and consumer services
16
(
2009
)
5
,
pp. 340-351
Persistent link: https://www.econbiz.de/10003875613
Saved in:
7
A comparative evaluation of customer perception and satisfaction of M-banking and I-banking
Kundu, Sukanya
;
Datta, Saroj K.
- In:
Journal of transnational management : the official …
17
(
2012
)
2
,
pp. 118-136
Persistent link: https://www.econbiz.de/10009572326
Saved in:
8
Factors affecting internet banking usage in
India
: an empirical analysis
Mohammed, Shariq
- In:
Acta Universitatis Danubius / Oeconomica
9
(
2013
)
5
,
pp. 5-15
Persistent link: https://www.econbiz.de/10010341517
Saved in:
9
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
10
Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from
India
Mishra, Sita
- In:
International journal of electronic finance : IJEF
8
(
2014
)
1
,
pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
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