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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Marketing
29,159
Beziehungsmarketing
25,156
Relationship marketing
25,128
Lieferantenmanagement
17,334
Supplier relationship management
17,287
Marketingmanagement
16,897
Marketing management
16,079
Arbeitsgruppe
14,227
Team
13,958
Konsumentenverhalten
12,653
Consumer behaviour
12,632
Theorie
11,139
Theory
11,060
Deutschland
7,738
Germany
7,225
Customer satisfaction
5,737
Lieferkette
5,683
Supply chain
5,682
USA
5,015
United States
4,865
Markenführung
4,604
Brand management
4,586
Soziale Gruppe
4,382
Social group
4,377
Dienstleistungsqualität
4,292
Service quality
4,288
Innovation
3,706
Business-to-business marketing
3,472
B-to-B-Marketing
3,452
Electronic Commerce
3,437
Social Web
3,320
Social web
3,316
E-commerce
3,123
Online-Marketing
3,074
Marketingtheorie
3,066
Internet marketing
3,006
Strategisches Management
2,990
Marketing theory
2,949
Unternehmenserfolg
2,782
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2,559
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956
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Article
4,814
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921
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4
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4,520
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Aufsatz im Buch
286
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150
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Graue Literatur
103
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103
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66
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63
Conference paper
44
Konferenzbeitrag
44
Case study
34
Fallstudie
34
Aufsatzsammlung
31
Collection of articles of several authors
30
Sammelwerk
30
Guidebook
17
Ratgeber
17
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6
Reprint
6
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6
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5
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5
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4
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3
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3
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3
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3
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2
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2
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2
Accompanied by computer file
1
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1
Bibliography included
1
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1
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1
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English
5,346
German
393
French
1
Italian
1
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Han, Heesup
32
Homburg, Christian
28
Svensson, Göran
27
Mattila, Anna S.
21
Prentice, Catherine
20
Gil Saura, Irene
17
Mittal, Vikas
17
Aksoy, Lerzan
14
Wong, IpKin Anthony
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
Klaus, Philipp
12
Roschk, Holger
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Roberts-Lombard, Mornay
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Larivière, Bart
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Verhoef, Peter C.
10
Bolton, Ruth N.
9
Casidy, Riza
9
Gong, Taeshik
9
Grégoire, Yany
9
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Springer Fachmedien Wiesbaden
5
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Bergische Universität Wuppertal
1
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Mannheim
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
262
Journal of business research : JBR
160
International journal of hospitality management
141
The journal of services marketing
111
The service industries journal
69
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
62
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of contemporary hospitality management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
51
Journal of service research : JSR
49
Cogent business & management
48
Service business
46
Services marketing quarterly
45
Journal of strategic marketing
44
Asia Pacific journal of marketing and logistics
43
Journal of service management
43
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
34
Psychology & marketing
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
28
Journal of marketing
28
Journal of service research
28
Journal of retailing
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
SpringerLink / Bücher
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of Asian finance, economics and business : JAFEB
23
The international review of retail, distribution and consumer research
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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Source
All
ECONIS (ZBW)
5,727
EconStor
5
OLC EcoSci
4
USB Cologne (EcoSocSci)
2
RePEc
1
Showing
1
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1
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
2
Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan
;
Wang, Yong Jian
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10011529305
Saved in:
3
Exploring the roles of
marketing
and selling capabilities in delivering critical customer centric performance and brand performance outcomes for B2B firms
Siahtiri, Vida
;
O'Cass, Aron
;
Ngo, Liem Viet
- In:
Journal of strategic marketing
22
(
2014
)
5
,
pp. 379-395
Persistent link: https://www.econbiz.de/10010417135
Saved in:
4
Suppliers' power relationships with industrial key customers
Lacoste, Sylvie
;
Blois, Keith J.
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
Saved in:
5
How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components
Guo, Chiquan
;
Wang, Yong Jian
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10010532053
Saved in:
6
An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context
Askariazad, Mohammad Hossein
;
Babakhani, Nazila
- In:
The journal of business & industrial marketing
30
(
2015
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10010526576
Saved in:
7
The contingency value of the partner firm's customer assets in a business-to-business relationship
Oh, Yoojin
;
Lee, Jongkuk
;
Kim, Namwoon
- In:
Industrial marketing management : the international …
73
(
2018
),
pp. 47-58
Persistent link: https://www.econbiz.de/10011904664
Saved in:
8
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
9
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
10
Incorporating direct customers' customer needs in a multi-dimensional B2B market segmentation approach
Tang, Yihui
;
Mantrala, Murali K.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 252-263
Persistent link: https://www.econbiz.de/10014555812
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